Overcoming Complacency?

GApollonio Great question and some really great feedback on this question as well.

I run into a lot of people that are not interested in the "change" and they work just fine the way they are.  At the stage we are at in our move to Office 365 (we will start data migrations next year), when I run across people that are not ready for the change, I let them go on their way.  These are the "laggards" and will most likely be the last people to make the change and they will only make the change when everyone else is doing it.  Like when you think about moving from a flip phone to a smart phone...  there were some ( and maybe still some) people who refused to move to a smart phone.  However, eventually, as the early adopters and watchers started moving to the smart phones and accessing capabilities that you could only otherwise access on a computer, those laggards started to realize that it might not be so bad to change.  I have 24,000 people to adopt this change and I figure it is best to drive it home with those Innovators and Early Adopters, and start working on the late majority.

We always have a laggard in one of our training sessions.  I find this video the best way to start out our Training Sessions - everyone can relate 🙂 - https://www.youtube.com/watch?v=QIqA_YKeboc

Additionally - the previous comments I see above are some really great items to get those Laggards as well. 

1st - Leadership approval and Direction from the top down to use the tools

2nd - spending time with the users, relate the tools to what they do on a daily basis

3rd - build your champions organization to help support additional training and support

Thanks!

Tara