Forum Discussion
Ongoing Teams / M365 App feature updates - comms and training
Hi All, How does everyone tend to do the business change (communications and training) for the seemingly 'smaller' feature updates within Teams and the other apps, like the new 'tenant switching...
At my previous organization, we used a Yammer Community to communicate these types of updates. This particular community was dedicated to M365 topics and administered by our team. This certainty didn't catch all users, but it had the highest following in the company, so we knew we were at least covering a big portion of users, including all of our champions who would help to further convey the messages. Generally we would create a unique post for each notable and applicable feature and usually included a link to a short video or article with more details (ideally content created by Microsoft). Each month we would consolidate all of these into a single "In Case You Missed It (ICYMI)" post with links to all of the individual posts.
I'm exploring Communities to communicate to (and with) the organization about the Microsoft 365 program. I'm curious: how many people were in the community and how did you handle moderation? In theory, it looks promising. In practice, I'm wondering if it would be time-consuming to moderate and answer questions, or if people eventually started doing that themselves?
- Hi Amy, I personally monitor such a community counting 500 members. It takes me 10-15 minutes each morning I would say to check new messages, answer them and post a new tip 🙂
