Forum Discussion
Ongoing Teams / M365 App feature updates - comms and training
Hi All, How does everyone tend to do the business change (communications and training) for the seemingly 'smaller' feature updates within Teams and the other apps, like the new 'tenant switching...
At my previous organization, we used a Yammer Community to communicate these types of updates. This particular community was dedicated to M365 topics and administered by our team. This certainty didn't catch all users, but it had the highest following in the company, so we knew we were at least covering a big portion of users, including all of our champions who would help to further convey the messages. Generally we would create a unique post for each notable and applicable feature and usually included a link to a short video or article with more details (ideally content created by Microsoft). Each month we would consolidate all of these into a single "In Case You Missed It (ICYMI)" post with links to all of the individual posts.
Have done this at three different organisations including my current. We tie our Joiners process into adding ALL new employees into a set of Core Yammer Groups - so we know at the start everyone is there (they can of course leave) but once they can see useful content that they cant get anywhere else they usually stay.
