Microsoft Teams Chat vs Channel Posts

Graham_McHugh Through my experience, when people are used to Skype for Business and are converted over to Teams, they go to chat as a default behavior. It is very difficult to move them to channel messaging because they view channels for announcements vs. general discussion.

I do agree with TerenceRabe1 that this is a behavior/training issue. Your champions and your team owners need to lead the way to get the rest of the Team to use channels for discussion vs. chat. I've seen where someone will create a chat with 10 people that are all on the same team for a discussion and those thoughts are never saved to the Team.

One thing we need to do is to have a better adoption strategy when it comes to Teams/Yammer. If you have not looked into it, go out and view Microsoft Modern Collaboration Architecture (MOCA) as it better defines the roles between where you use Teams and where you use Yammer. I have attached the link to the Microsoft doc.

Enabling Modern Collaboration – Microsoft Adoption