Dec 18 2018 03:10 AM - edited Dec 18 2018 06:24 AM
Hi All,
I have a couple of questions regarding Office 365 user adoption:
Personally, I think end users should be provided with initial training sessions on apps that are new to them, and periodic sessions on specific features, updates, etc, so that they can make the most of all that Office 365 has to offer.
What is your experience with these?
Thanks in advance for your thoughts.
Graham
Jan 25 2019 12:49 PM
What a great thread and some fantastic advice in response.
@Eric Eaton raised some great points about on-demand, in context help. Choosing a good 3rd-party platform allows for other custom contextual help, like his suggestion on governance. Another product to look into is Content Panda.
I like @Karuana Gatimu's advice on creating playlists and engaging Champions to scale your training strategy. Whether they presenting a brief scenario during a team meeting or giving some 1:1 training, they are trusted experts in the business and of the business.
I'd add the tactic of recording your success stories and presenting them as teachable moments. Interview your subject. Ask them about their job and a general comment about the product you're focusing on. Then have them describe their scenario.
Capture their screen, be it with software or a well placed over the shoulder shot.
Have them step through what they do with the software in the scenario.
Finish with a comment from your subject about the impact of using the software with the scenario.
Real stories showing examples in the context of real work will offer bite-sized training and inspire.
@leslie tiku's suggestion to develop a knowledge sharing / learning culture is critical. You must provide a place for community-based learning to encourage a dynamic where people share and help each other. Community will help create a culture that supports the continuously changing environment of M365. Think about a strategy combining a Microsoft Team, SharePoint, Stream and Yammer, to provide a learning community. Create or curate your content in SharePoint, embed Yammer groups to provide the conversation alongside content, deliver quick interviews and bite-sized training live over Teams and embed the Stream recording into your SharePoint community site.
Combo's like this not only provide a community platform but also demonstrate the possibilities of the products for other work scenarios.
Jan 31 2019 06:05 AM
Training is a must or people stagnate with the apps. I think we have Excel users that are still only using skills they learned in Lotus 123. What we do is have a Skype webinar every week on Office 365 and Windows. It is 15-20 minutes of training on the apps (different topics each week) and Q&A. We have 8 office in the US and Canada with about 300 total people.3 offices participate as a group from conference rooms and others join from their own PCs. We average about 28 people per session only but also get views on the recordings. We have a MS Form that users can use to submit topics and try to get guest presenters/co-presenters from our user groups like show and tell.
Getting VIPs to prioritize training and require it of the staff is very hard. Everyone is busy with their jobs and often they don't make time to learn. The scare of cyber attacks has made many office require the security training but productivity training is not required.
Feb 05 2019 01:08 PM
@Darrell WebsterI really like your point on communicating success stories and including screen recording with individuals walking through usage of a function and benefits of it. Working on some pilots recently and been thinking of ways of communicating the success from them and I think THIS IS IT! Thank you for sharing :)
Feb 08 2019 07:13 PM
Feb 08 2019 08:16 PM
Jan 16 2020 03:19 AM
Jan 16 2020 06:07 AM
The resource that you're referring to is called Microsoft 365 Learning Pathways, and it is now available. Here are links to some resources that you might find useful:
Hope that helps,
Graham
Jan 16 2020 06:25 AM
@Graham McHughthank you
Jan 16 2020 06:43 AM