Microsoft 365 admin center announcement for Adoption Specialists and Technology Decision Influencers
Published Jun 29 2023 09:43 AM 4,044 Views



The Microsoft 365 admin center offers IT admins, adoption specialists, and technology decision influencers a growing set of tools to help drive usage, adoption, and experience satisfaction. We’re happy to share a few updates to Adoption Score and Experience insights (Preview).


Adoption Score

Adoption Score in the Microsoft 365 admin center, now generally available to all commercial customers, offers a set of metrics and actionable insights to help you drive adoption of usage best practices. Now, with Group Level Aggregates in Adoption Score, IT Adoption Specialists can assess Microsoft 365 adoption insights by different areas of the organization and give more customized and relevant guidance to improve effectiveness. Organizational Messages in Adoption Score, currently in Preview, enables IT Adoption Specialists to deliver clear, actionable, and targeted messages in the flow of work. Based on your adoption data within the People Experiences categories of Adoption Score, you will find suggested actions to help Microsoft 365 users in your organization improve their experience and maximize their productivity through usage best practices.


Experience insights

Commercial customers with 2,000+ seat licenses of Office 365 or Microsoft 365 E3 or E5 now can also access Experience insights in Preview. With Experience insights, organizations gain visibility into sentiment, help article consumption, and usage of Microsoft 365 applications such as Outlook, Teams, SharePoint and more. By understanding usage and sentiment of Microsoft 365 products, IT Adoption Specialists can make data driven decisions to improve the overall user experience for Microsoft 365 users.


Learn more about this announcement in the Microsoft 365 blog post here on the Microsoft Tech Community!


Join our experts for a Microsoft 365 admin center Adoption Score & Experience insights AMA (Ask Microsoft Anything) on Monday, July 12, at 9:00 AM Pacific. RSVP at the event link and start posting your questions today!  

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‎Jul 17 2023 03:29 PM
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