Hi, my name is Ricardo Carvalho, I am a Customer Engineer working in Modern Workplace and Security in our Customer Success Unit team.
How many times do we need to support remote users when they are installing a Windows 10/11 computer with Autopilot? Probably a few times. We now have a fast solution for that, which is already present on all machines - Quick Assist
Recently working with a customer, I have had this challenge. I was working from home and the customer was at his office and there were some issues using autopilot, like errors on Device Configuration, Applications setup, etc., and customer wasn't able to tell me correctly what was happening. So, I remembered to try Quick Assist to remotely access the computer and it works! We can run it on OOBE (out-of-box experience).
How? When you reach any part of OOBE you can press SHIFT+F10 to open a command prompt and you can start opening computer applications such as Event Viewer, File Explorer, Microsoft Edge, PowerShell, Control Panel and, collect diagnostics, check Event Viewer to troubleshoot Autopilot deployment.
Here is the step-by-step:
We start by authenticating with your Work or School account (Microsoft) to initiate Autopilot process.
Work or School account login window
And then if user has a problem and need your support and we want to analyze, the user should press SHIFT+F10 to open a command prompt.
Opening command prompt with Shift+F10
If you just, try to open Quick Assist it will ask you to update application before you can run it. That is not possible because MS Store is not available at this point. So, for you to be able to open the last version, you need to run bellow commands.