Configuration Manager - Collect Client Logs

Published Jan 15 2021 12:06 PM 2,986 Views

 

Hi Folks! I am Naveen kanneganti and welcome to my blog post.

You can now send client notification action from the Configuration Manager to trigger a client device to upload its client logs to the site server. the maximum size of compressed client logs is 100 MB. Collected client logs are stored on the site server in the "Inboxes\sinv.box\FileCol" folder .from ConfigMgr 2006 and earlier, the site maintenance task "Delete Aged collected Files" delete diagnostic files . from ConfigMgr 2010 and later "Delete Aged Collected Diagnostic Files" site maintenance task delete the diagnostic files .In order access collected log files you have several options available.  the following are some of the options in resource explorer to access collected log files

 

  • Open Support Center: Launches Support Center. from support centre you can open the logs in the viewer.
  • View file: Opens the folder where the zip file is located with File Explorer.
  • Save: Opens a Save File popup box.

 

Prerequisites

  • ConfigMgr version 2002 and Later
  •   Administrative user needs Notify resource permission on the Collection. The following built-in roles have this permission by default.
    • Full Administrator
    • Infrastructure Administrator

Collect client logs

  • Launch ConfigMgr Console, In the Assets and Compliance workspace, go to either the Devices or Device Collections node.

         Naveen_Kanneganti_0-1610737735456.png

 

  • Right-click on a device, or a device collection.

         Naveen_Kanneganti_1-1610737772112.png

 

  • Choose Client Diagnostics and then Click Collect Client Logs.    

          Naveen_Kanneganti_2-1610737804727.png

 

  • Click OK on the prompt

         Naveen_Kanneganti_3-1610737832362.png

 

  • On the client computer, you can check Diagnostics.log under C:\Windows\CCM\logs .

         Naveen_Kanneganti_17-1610739225459.png

 

  • On the Management point, you can monitor from MP_SinvCollFile.log

         Naveen_Kanneganti_5-1610737225380.png

 

  • On the site server you can monitor Sinvproc.log for the SIC file, processed Successfully as shown below

         Naveen_Kanneganti_6-1610737334789.png

 

  • Capture Resid and time stamp from Sinvproc.log.  You can check whether Zip file is collected to the location:\\[site server]\SMS_CS1\inboxes\sinv.box\FileCol\[Resid]

          (ex: \\svrcm01.css.int\SMS_CS1\inboxes\sinv.box\FileCol\16777228 )

          Naveen_Kanneganti_4-1610738023462.png

 

View collected Client Logs

  1.  Open Support Center

      Follow the below steps to view collected logs, using this option

  • Launch ConfigMgr Console, In the Assets and Compliance workspace go to devices and right click on the Device     

         Naveen_Kanneganti_5-1610738088526.png

 

  • Choose Start and then click on Resource explorer

        Naveen_Kanneganti_6-1610738117696.png

 

  • In the resource explorer, choose Diagnostic files and then right click on latest files. Click on open Support Center

        Naveen_Kanneganti_7-1610738165891.png

 

  • Support Center open logs automatically as shown below

         Naveen_Kanneganti_8-1610738228791.png

 

  • Click on any log you interested and click Open from top ribbon

         Naveen_Kanneganti_9-1610738321035.png

 

  • Log viewer automatically open and display the log information

         Naveen_Kanneganti_10-1610738372352.png

 

2. View Files

     Follow the below steps to view collected logs, using this option

  • In the resource explorer, choose Diagnostic files and then right click on latest files. Click on View File

          Naveen_Kanneganti_11-1610738631103.png

 

  • The zip file will be open with File explorer

        Naveen_Kanneganti_12-1610738661473.png

 

  • You can browse to CcmLogDataCollector folder and view the Collected Logs     

         Naveen_Kanneganti_13-1610738697051.png

 

3. Save

      Follow the below steps to view collected logs using this option

  • In the resource explorer, choose Diagnostic files and then right click on latest files. Click on Save

         Naveen_Kanneganti_14-1610738725701.png

 

  • It automatically opens Save popup Box to Save  the files to your desired location     

         Naveen_Kanneganti_15-1610738766286.png

 

  • After logs are saved to your desired destination folder, you can browse to CcmLogDataCollector folder and view collected log files.

         Naveen_Kanneganti_16-1610738802591.png

 

Hope this step-by-step process helps to start using Collect Client logs!

If you are looking to collect extensive list of logs, registry settings, and diagnostic data from a device or collection of devices please check URL:https://github.com/russrimm/CollectAllLogs

 

Best Regards

Naveen Kanneganti
Customer Engineer 
 

Microsoft Services

2 Comments
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‎Apr 24 2021 11:06 AM
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