01-09-2020 08:35 AM
01-09-2020 08:35 AM
We have new SCCM environment 1910 version. Testing software updates on some test machines. On all Win 8.1 test machines, patches got installed. On all Win 10 machines updates are stuck at 0% downloading. All these Win 8.1 and Win 10 machines are in same subnet and checked for boundary and boundary groups. Please let me know what else i have to check or verify.
01-12-2020 11:43 PM
01-13-2020 02:07 AM
We have recently been experiencing this issue on seemingly random devices as well.
Not sure exactly why this happens, but the following seems to resolve the issue in our environment without having to uninstall the client:
Stop the SMS Agent service
Stop the Windows Update service
Rename C:\Windows\SoftwareDistribution to something else (i.e. SoftwareDistribution.old)
Start the SMS Agent service again
01-13-2020 10:06 AM
@Shane Krummen Thank you very much. The setting was set. Once i changed the setting to No, I was able to install patches on Win 10 machines. I am not sure why this would cause the issue only on Win 10 machines not on Win 8.1 machines.
01-23-2020 01:15 PM - edited 01-23-2020 01:15 PM
Yes. I am installing O365 updates also.
01-23-2020 01:27 PM
Thx. Can you provide the client version in use? This was an issue that we discovered and fixed prior to 1910 GA. The workaround noted should not be needed if clients are running an updated version of the client. I guess I should also inquire about your path to 1910. Did you deploy an early/fast update ring of 1910 or did you simply wait until the GA version was made available?
We made a hotfix available to early adopters that included the fix.
01-23-2020 01:40 PM
01-23-2020 01:47 PM
Interesting...that's definitely not expected. If you have some time and don't mind, please send-a-frown via the CM console with as much detail as possible. Please note the Win10 version(s) in use as well as whether or not you have the site configured to sync express files. E.g. Download both full files for all approved updates and express installation files for Windows 10 on the Update Files tab of the SUP properties.