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chandrabusa's avatar
chandrabusa
Copper Contributor
Jan 09, 2020

Software updates stuck at 0% Downloading

We have new SCCM environment 1910 version. Testing software updates on some test machines. On all Win 8.1 test machines, patches got installed. On all Win 10 machines updates are stuck at 0% downloading. All these Win 8.1 and Win 10 machines are in same subnet and checked for boundary and boundary groups. Please let me know what else i have to check or verify.

  • you may also want to check to see if you have "Allow clients to download delta data when available" in the client settings.  to help narrow down the issue.

     

    chandrabusa 

  • Shane Krummen's avatar
    Shane Krummen
    Copper Contributor

    you may also want to check to see if you have "Allow clients to download delta data when available" in the client settings.  to help narrow down the issue.

     

    chandrabusa 

    • chandrabusa's avatar
      chandrabusa
      Copper Contributor

      Shane Krummen Thank you very much.  The setting was set. Once i changed the setting to No, I was able to install patches on Win 10 machines. I am not sure why this would cause the issue only on Win 10 machines not on Win 8.1 machines.

       

    • robMg's avatar
      robMg
      Copper Contributor
      Thanks! this fixed my issue.
  • Simon_Ho's avatar
    Simon_Ho
    Copper Contributor
    Hi Chandrabusa,
    Have you checked the Certificates are correct on the client?
    While upgrading the SCCM Server the Public Key Cert changes.
    You need to reflect the change on the Agent install scripts for the clients.
    Cheers
    Simon
  • Akshay_Mane's avatar
    Akshay_Mane
    Iron Contributor

    chandrabusa 

     

    We have recently been experiencing this issue on seemingly random devices as well.

    Not sure exactly why this happens, but the following seems to resolve the issue in our environment without having to uninstall the client:

    1. Stop the SMS Agent service

    2. Stop the Windows Update service

    3. Rename C:\Windows\SoftwareDistribution to something else (i.e. SoftwareDistribution.old)

    4. Start the SMS Agent service again

    • JRoman2067's avatar
      JRoman2067
      Copper Contributor

      Akshay_Mane , Thank you for the recommendation. I applied what you did and add; the following steps as well.

      1.Stop Background Intelligent Transfer Service
      2. Stop Cryptographic Services

       

      and this works for our environments.

       

      Thank you 

  • midhunkollam's avatar
    midhunkollam
    Copper Contributor
    I have faced same issue for only one machine. Just created a separate boundary with IP address range for that server and assigned to the group. Make sure that boundary is not overlapping between the groups. Its worked fine..

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