Need to escalate a support ticket

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Occasional Visitor

I have a support ticket for my azure subscription that needs escalation.  It has been going on for a month.  The only responses I am getting from the outsourced support is "our backend team is working on it" or "we are waiting to hear from our backend team."  I have demanded escalation multiple times but still only get responses like those I just mentioned.  Is there anyone that can help?

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