Dec 29 2020 11:09 PM
Hello,
I've installed the Azure Backup Client on a server 2008 R2 build.
when I try and run the backup it starts to run then fails with the following error message:
Backup could not be started because of virtual hard drive NO_Param. Ensure that the scratch space configured for backup is located in an unencrypted and uncompress folder. Restart Virtual Disk service and retry backup operation. (0x086c5)
Please help me I have attached the log.
Thanks
Sandip Saha
Dec 30 2020 04:15 PM
Hi @sandinetcom
Any pending updates on the Windows server 2008?
Have you rebooted the server after installation of Azure Backup client?
Any security / AV software installed on the server? If yes, what product?
Thank you,
Dav
Dec 30 2020 04:17 PM
Hello@sandinetcom
Its may be for the following
1. The computer to be backed up is waiting to be restarted.
Check for the following logs:
HKLM \ Software \ Microsoft \ Windows \ CurrentVersion \ Installer \ InProgress
HKLM \ System \ CurrentControlSet \ Control \ Session Manager \ PendingFileRenameOperations
Regards
Jan 03 2021 10:56 AM
Hi may be you can restart the server and verify firewall / antivirus logs if there is no blocker
Jan 04 2021 05:14 AM
Dear All,
Thanks for your time and help
I install all security update.
change registry as per suggestion
uninstalls our TrendMicro antivirus.
But my problem still the same.
Please help.
Thanks
Sandip