Azure backup Failed

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New Contributor

 

Hello,

 

I've installed the Azure Backup Client on a server 2008 R2 build.

when I try and run the backup it starts to run then fails with the following error message:

Backup could not be started because of virtual hard drive NO_Param. Ensure that the scratch space configured for backup is located in an unencrypted and uncompress folder. Restart Virtual Disk service and retry backup operation. (0x086c5)

 

 

Please help me I have attached the log.

 

 

Thanks

Sandip Saha

4 Replies

Hi @sandinetcom 

 

Any pending updates on the Windows server 2008?

Have you rebooted the server after installation of Azure Backup client?

Any security / AV software installed on the server? If yes, what product?

 

Thank you,

Dav

Hello@sandinetcom 

Its  may be for the following

 

1. The computer to be backed up is waiting to be restarted.

Check for the following logs:

HKLM \ Software \ Microsoft \ Windows \ CurrentVersion \ Installer \ InProgress
HKLM \ System \ CurrentControlSet \ Control \ Session Manager \ PendingFileRenameOperations

 

Regards

@sandinetcom 

 

Hi may be you can restart the server and verify firewall / antivirus logs if there is no blocker

Dear All,

 

Thanks for your time and help

 

I install all security update.

change registry as per suggestion

uninstalls our TrendMicro antivirus.

But my problem still the same.

 

 

Please help.

 

Thanks

Sandip