version 10.7.2 for Mac broke the ability to connect to an RD Gateway. Rolling back to previous versions restores this ability.
How were you able to roll back to a previous version? I have the same issue. I attempted to uninstall the app but read that it is not possible to roll back to a previous version.
I installed the most recent release of 10.7.1 from this beta page: https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_g...
It is a beta release but functionally equivalent to the production version of 10.7.1.
@lsorensewere you able to connect to a RD Gateway by downloading the most recent release of 10.7.1 as noted by willahlborn? (https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_g...)
No, I received the same error message as when I used the most current version 10.7.2 and 10.7.3. The error message I receive is:
Error connecting to Remote Desktop
Apologies for this inconvenience, the AVD engineering team has been notified of your case. We will follow up with additional questions in the case more information is needed for internal debugging of this error.
That's not the message we were getting--with any version newer than 10.7.1, we were getting "We couldn't connect to the Remote Desktop Gateway because of an internal error. Error code: 0x300006c"
Can you please provide more detail on how this error - Error code: 0x300006c" - occurred. The most informative method would be providing a video to the email alias email@example.com (footage from a phone camera works perfectly fine) that demonstrates your experience in the app and providing any configuration details of your Remote Desktop. An alternative if you cannot take a video would be providing detailed steps on how the error occurs and how it can be reproduced. This will help us provide support as quickly as possible. Thanks!
Maybe this information is helpful.
be aware that the gateway feature doesn't work for everyone with the latest version of MSRDC, it's urgent.
Hi, we are also experiencing this problem. We use a (tcp)loadbalancer/firewall in front of the RD Gateway servers. We noticed when we bypass this loadbalancer everything seems to work, but that is not an option for us.
After investigation we found out that the problem is caused by client now opening 2 connections simultaneously. The loadbalancer splits these connections to different RD Gateway's, and that doesn't work. By making the loadbalancer 'sticky', making sure both connections go to the same RD Gateway, the most recent version of the Mac client works again.
The client does not ask for an upgrade to websockets anymore since 10.7.2 and falls back to legacy connections (hence 2 connections being created). This was confirmed by a wireshark trace. This is a regression.
Thank you for your feedback and apologies for the unfortunate timing of this problem as a significant amount of our engineering team is on holiday. I can assure you this is a high priority, and you will receive a response once progress is made. As mentioned previously in the thread, the most informative method would be providing detailed info to the email alias firstname.lastname@example.org. Furthermore, in the meantime can always access previous versions of the Beta versions at https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_g...and users who have also faced a similar issue provided that the most recent version of 10.7.1 is stable and does encounter this problem.
@willahlborn @bolke @_NoLess_ @nirshaa @lsorense Please try out the newest beta build and see if the error continues: https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_g... Thanks!
I am still getting the error message with the Beta version.
@lsorense Are you using a WebSocket gateway or a gateway behind a load balancer?
The gateway is behind a load balancer
Ok, let's try to repro the issue with engineers. If possible, can you please reach out to email@example.com with a test username and password. Any other information related to your deployment that can I help us repro will be helpful. Thanks!
The remote connections are to my clients and I don't have the authorization or administrative ability to set up a test account to login to my client's environment. I am not certain what other details you need to reproduce except I am running on the MacOS Monterey and downloaded the beta version of 10.7.4 and am getting the error both on 10.7.3 and 10.7.4.
What other options do we have?
Thanks for the follow-up. I do know they are on a load-balancer gateway but I can also confirm I can successfully connect to the same remote desktop using the same gateway using the Windows Remote Desktop client without issue. I am actually connected to their environment using the Windows Remote Desktop right now. I believe I do have another thread related to this issue that I will update.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.