Remote desktop

Remote desktop
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 Nov 13 2022
21 Comments (21 New)
Completed

Hi, I can’nt download or install Microsoft RD client on any chromebook anymore. Is it no longer supported?

 

Gr. Marco

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Occasional Visitor

Hi,

 

I have the same problem. I hope this will be fixed soon.

 

 

Frequent Visitor

Hello,

I have the same issue. I really hope this will be fixed soon as well. Wished there was a developer contact for this issue.

 

Microsoft

Hello @Centermanager @tcdans @Cedr12 ,

What version of ChromeOS are you using? Also, are you trying to download Remote Desktop 8 (not supported anymore by MSFT), or Remote Desktop?

Thanks,

John 

Frequent Visitor

Hello John,

Thanks for the post. 

I have updated ChromeOS to 107.0.5304.110(Official Build) (64-bit).

 

That is good to know about Remote Desktop 8.  I would try to download Remote Desktop. However, I am not seeing either one Remote Desktop (or even the not supported anymore Remote Desktop 8 which is great I guess that the 8 does not show up) in the Chromebook Play Store App. 

 

I have tried on two different models of Chromebooks and appears like the app is no longer published or available to this store from what I am seeing.

 

Also, one of these Chromebooks had the Remote Desktop on it before then the Chromebook was reset and now no longer see the Remote Desktop App.

 

I hope this helps and thanks for your help.

 

Thanks

Dan

 

 

 

 

Microsoft

@tcdans thanks for the info Dan, what model of Chromebook are you using. I wanted to check if it was on Chrome OS Systems Supporting Android Apps - The Chromium Projects (google.com).

Microsoft
Status changed to: Active
 
Frequent Visitor

This started with Oct 31st update. Have chromebooks that had it before being powerwashed and now can't re-install, the rest of our Chromebooks have the version 10.0.14.1182, but don't receive the update 10.0.15.1207.

Visitor

@js351  I have been trying to get anyones attention from Microsoft on this issue since it happened. THANK YOU FOR MARKING THIS AS ACTIVE, please please please do not close without a resolution!!!!! This issue is crushing us as well. We use chromeos thin clients to connect to VDI infrastructure, and RD Client breaking like this has left us with no fall back option. 

Frequent Visitor

 @js351  I think i know what happened. They added camera support in this version, but didn't make it optional in the app manifest.

The app manifest added a <uses-permission name='android.permission.CAMERA'> </uses-permission> But didn't add a corressponding <uses-feature name='android.hardware.camera' required='false'> </uses-feature> <uses-feature
name='android.hardware.camera.autofocus'
required='false'> Which is necessary for anything that doesn't have a back camera, because just adding the uses-permission implies a uses-feature require=true for those features.  

According to:

https://developer.android.com/topic/arc/manifest#implied-features


If you can pass that along to the team responsible please.

 

Frequent Visitor

@js351 John,

I really appreciate the help. The two Chromebooks models that I have are the following:

Asus - C536E and

HP Chromebook 14a  (14a-na0037nr)

It would be great to be able to add remote desktop back,

Thanks again so much,

Dan

Microsoft

Hello,

 

This is Manpreet.
Here is a resolution to this issue, for users working on laptops or devices which only have/support front camera, "Connect an external webcam to your device and you will be able to download the application". 

 

Let me know if this helps.

Visitor

Thanks @MKambo . Unfortunately, my fleet of users do not all have access to external usb web cams. Will there be an application update in the near future fixing the manifest to allow it to install on chromebooks going forward?

Frequent Visitor

@MKambo Thanks for the potential work around, we are sending a camera to a user affected, I'll probably know tomorrow if it works.

Microsoft

Hi @Centermanager @jayekon @jorlando17 @MKambo @tcdans ,

Thank you for all your feedback 10.0.15.1208 version which should fix camera compatibility issues with Chromebooks is rolling out in GA (around 40% right now) and is in full roll out in beta. Please let us know if this resolves your issue!

Frequent Visitor

@js351Thanks for investigating. When I search of Remote Desktop in the ChromeOS Play Store App, it does not show in the results. (When searching via the web play store link, it displays 'Install on more devices', with my phone as the only compatible device & all existing Chromebooks are greyed out as incompatible).

Frequent Visitor

@MKambo The Externa Camera did not change the filtering on the google playstore. So the workaround is not viable. Is there a way to enroll for the beta?

Microsoft

Hi @drebello @jayekon ,

Since the production build is still rolling out (currently at 40%) the most surefire way to test of the fix is through beta, which you can enroll in through the google play store. Please see Connect to Azure Virtual Desktop with the Remote Desktop client for Android and Chrome OS- Azure Vir... for more information on accessing beta. Thanks!

Frequent Visitor

Thank you all for investigating and feedback. I appreciate all of the assistance.

@MKambo- Also, thank you for the potential workaround, however, unfortunately, like the post above. I tried an external usb camera and did not work for me.

@js351Thank you again for all of your time and investigating. I am excited to try the new version as I am sure everyone here is as well. Thank you again.

Frequent Visitor

@js351 beta version is downloading on our powerwashed chromebook. Thanks!

Microsoft
Status changed to: Completed
 
Frequent Visitor

@js351 I want to say thank you so much. Beta version worked for both of our Chromebooks. I really appreciate all you feedback, information, and help. It is nice to know on an issue like this there is a way to communicate. And that is all because of you. Thank you again.

Dan