As an Azure Stack Hub operator, you can quickly find solutions to many issues in the Support Portal in global Azure. In this blog post, we'll join Shireen Isab (PM on the Azure Stack Hub team) as we walk through how to quickly find an answer to an Azure Stack Hub problem.
In the Support Portal, you can find solutions created for specific problems customers have encountered in the past. This is a simple way of potentially identifying a solution for your individual problem, without actually creating a support ticket.
In addition to the Support Portal, you can also find troubleshooting topics and step-by-step instructions in the Azure Stack Hub product documentation for both the cloud operator tasks and for developers using the Azure Stack Hub user portal. You can also find information about new features and current issues can be found in the release notes section of the documentation. If you can't find the answer to your problem through the support portal or the documentation, you can ask questions in the Microsoft Q&A for Azure Stack Hub or take part in the Azure Stack World Wide Community on Yammer. You can also find us using the tag #azurestackhub on Twitter, or 'azure-stack' in Stack Overflow to either post or find answers.
However, in this scenario, we will use the Support Portal. Let's assume I have an issue connecting to a virtual machine that was created in Azure Stack Hub. I am having trouble connecting to the VM. I'm getting this message when I try to use Remote Desktop on my management computer to connect to my VM. I've already installed things on the VM, but now I can't connect.
Before I got to support, I've tried to restart the VM, redeploy, and a take a look at the settings. I'm still unable to connect.
I resolved this problem.
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