Jun 30 2020 09:06 AM - last edited on Feb 05 2021 01:22 PM by Eric Starker
Will Microsoft be working with ServiceNow to build an integration with Azure Monitor?
Is the Azure Monitor webhook output now standardized so all alerts have uniformed outputs, this made previous attempts to consume Azure Monitor difficult.
Jun 30 2020 09:08 AM
There are two ways this integration is available - one via alerts where the action groups can be set to create tickets in Service now.
The other is enabling this solution
Jun 30 2020 09:13 AM
@shijain13 is this still relevant, https://docs.microsoft.com/en-us/azure/azure-monitor/platform/itsmc-overview?
I thought that only worked with Azure classic alerts which are no longer supported.
Last year we started working with the action groups but the json payload was different depending on how the alert was generated causing us a lot of issues on the transform side in SN.
Jun 30 2020 09:21 AM
the solution lets you define an ITSM connections. You can call them using the ITSM action of your action group for all non-classic alerts.
I hope that helps,
Jun 30 2020 09:23 AM
@StephenMorrison you'll want to use the common alert schema wherever possible, and the alerts should largely be the same except for the resource and metrics that change.
Jun 30 2020 10:00 AM
Oh, another option is to use logic apps and their built-in ServiceNow connector
You can use the alert common schema flag with that logic app action (in the action group), so you will receive a more standard JSON payload