Experiencing Data Access Issue in Azure portal for Log Analytics - 01/25 - Resolved

Published Jan 24 2022 10:26 PM 752 Views
Final Update: Tuesday, 25 January 2022 07:17 UTC

We've confirmed that all systems are back to normal with no customer impact as of 01/25, 06:20 UTC. Our logs show the incident started on 01/25, 04:51 UTC and that during the 1 hour & 29 minutes that it took to resolve the issue Customers using Azure Monitor or Azure Sentinels in Japan East region may have experienced issues in accessing data as well as missed or delayed Log Search alerts.
  • Root Cause: The issue was due to a backend dependency service failure.
  • Incident Timeline: 1 Hours & 29 minutes - 01/25, 04:51 UTC through 01/25, 06:20 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Sai Kumar

Update: Tuesday, 25 January 2022 06:12 UTC

We continue to investigate issues within Log Analytics. Initial investigation point to bad deployment on cluster. Some customers using Azure Monitor or Azure Sentinels in Japan East region may have experienced issues in accessing data as well as missed or delayed Log Search alerts.  The problem began at 01/25 ~04:51 UTC. We currently have no estimate for resolution.
  • Work Around: NA
  • Next Update: Before 01/25 12:30 UTC
-Sai Kumar

Version history
Last update:
‎Jan 24 2022 11:25 PM
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