Final Update: Thursday, 06 May 2021 13:52 UTC
We've confirmed that all systems are back to normal with no customer impact as of 05/06, 09:45 UTC. Our logs show the incident started on 05/06, 07:40 UTC and that during the 2 hours & 5 minutes that it took to resolve the issue some customers may have experienced data access issues and delayed or missed Log Search Alerts in West Europe region.
-Deepika
We've confirmed that all systems are back to normal with no customer impact as of 05/06, 09:45 UTC. Our logs show the incident started on 05/06, 07:40 UTC and that during the 2 hours & 5 minutes that it took to resolve the issue some customers may have experienced data access issues and delayed or missed Log Search Alerts in West Europe region.
- Root Cause: The failure was due to issues with our backend service.
- Incident Timeline: 2 Hours & 5 minutes - 05/06, 07:40 UTC through 05/06, 09:45 UTC
-Deepika
Update: Thursday, 06 May 2021 11:27 UTC
Root cause has been isolated to issue with few of our backend service machines CPU reaching 100%, causing them to go offline. To address this, our engineers are currently scaling out the service to clear the backlog and rebooting the offline machines.
Root cause has been isolated to issue with few of our backend service machines CPU reaching 100%, causing them to go offline. To address this, our engineers are currently scaling out the service to clear the backlog and rebooting the offline machines.
- Work Around: None
- Next Update: Before 05/06 15:30 UTC
Initial Update: Thursday, 06 May 2021 08:16 UTC
We are aware of issues within Log Analytics and are actively investigating. Some customers may experience data access issues and delayed or missed Log Search Alerts in West Europe region.
-Mohsin Inamdar
We are aware of issues within Log Analytics and are actively investigating. Some customers may experience data access issues and delayed or missed Log Search Alerts in West Europe region.
- Work Around: None
- Next Update: Before 05/06 11:30 UTC
-Mohsin Inamdar
Updated May 06, 2021
Version 3.0