Final Update: Wednesday, 28 April 2021 02:39 UTC
We've confirmed that all systems are back to normal with no customer impact as of 04/27, 02:10 UTC. Our logs show the incident started on 04/27, 01:46 UTC and that during the 24 minutes that it took to resolve the issue 5% of customers experienced data access issues and delayed or missed alerts in South East Australia.
-Vincent
We've confirmed that all systems are back to normal with no customer impact as of 04/27, 02:10 UTC. Our logs show the incident started on 04/27, 01:46 UTC and that during the 24 minutes that it took to resolve the issue 5% of customers experienced data access issues and delayed or missed alerts in South East Australia.
- Root Cause: Engineers determined that backend storage device became unhealthy.
- Mitigation: Engineers determined that the service is auto recovered by Azure platform.
- Incident Timeline: 24 minutes - 04/27, 01:46 UTC through 04/27, 02:10 UTC
-Vincent
Published Apr 28, 2021
Version 1.0