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Final Update: Saturday, 12 December 2020 21:47 UTC

We've confirmed that all systems are back to normal with no customer impact as of 12/12, 23:00 UTC. Our logs show the incident started on 12/12, 20:20 UTC and that during the duration of 40 mins that it took to resolve the issue some customers in SouthEast Asia experienced missed or delayed Log search alerts.
  • Root Cause: Engineers determined that the failure was due to an instance of a backend service becoming unhealthy.  
  • Incident Timeline: 40 minutes - 12/12, 20:20 UTC through 12/12, 21:00 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Anupama