We've confirmed that all systems are back to normal with no customer impact as of 01/04, 18:00 UTC. Our logs show the incident started on 01/04, 09:30 UTC and that during the 8 hours and 30 minutes that it took to resolve the issue some customers experienced issue with delay in receiving log search alerts in South UK Region.
Root Cause: The failure was due to issue with one of our backend services.
Incident Timeline: 8 Hours & 30 minutes - 01/04, 09:30 UTC through 01/04, 18:00 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Saturday, 04 January 2020 12:56 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers in SUK region may experience alerting failures or delayed alerts.
Work Around: None
Next Update: Before 01/04 17:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Mohini