Final Update: Tuesday, 21 April 2020 23:55 UTC
We've confirmed that all systems are back to normal as of 04/21, 23:55 UTC. Our logs show the incident started on 04/21,11:50 UTC and that during the 11 hours 57minutes that it took to resolve the issue some customers in North Europe region may not have received Log Search Alerts.
- Root Cause: The failure was due to issue in one of our dependent services.
- Incident Timeline: 11 Hours & 57 minutes - 04/21, 11:50 UTC through 04/21, 23:47 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Sindhu