Experiencing Alerting failure for Log Search Alerts in Central US Region

Final Update: Tuesday, 06 October 2020 21:15 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/06, 21:00 UTC. Our logs show the incident started on10/06, 20:00 UTC and that during the 1 hour that it took to resolve the issue some of the customers in Central US Region may have experienced issues with missed or delayed Log Search Alerts.

• Root Cause: The failure was due to issues with one of the backend services.  
• Incident Timeline: 1 Hour - 10/06, 20:00 UTC through 10/06, 21:00 UTC

We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Jayadev