We've confirmed that all systems are back to normal with no customer impact as of 03/20, 06:00 UTC. Our logs show the incident started on 03/20, 04:25 UTC and that during the 1 hour and 35 minutes that it took to resolve the issue some customers may have experienced data access, missed alerts, delayed alerts issue in Central US region.
Root Cause: The failure was due to an issue in one of our dependent services.
Incident Timeline: 1 Hour & 35 minutes - 03/20, 04:25 UTC through 3/20, 06:00 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Friday, 20 March 2020 05:51 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience data access, missed alerts, delayed alerts issue in Central US region.
Work Around: None
Next Update: Before 03/20 10:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Madhuri