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Final Update: Saturday, 04 January 2020 21:25 UTC

We've confirmed that all systems are back to normal with no customer impact as of 01/04, 18:00 UTC. Our logs show the incident started on 01/04, 12:40 UTC and that during the 5 hours and 20 minutes that it took to resolve the issue some customers experienced delay in receiving log search alerts in Australia East region.
  • Root Cause: The failure was due to one of the backend dependent services not being reachable. 
  • Incident Timeline: 5 Hours & 20 minutes - 01/04, 12:40 UTC through 01/04, 18:00 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Jayadev

Initial Update: Saturday, 04 January 2020 14:59 UTC

We are aware of issues within Log Search Alerts and are actively investigating. Customers may not be receiving log Alerts at this time.
  • Work Around
  • Next Update: Before 01/04 17:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Madhuri