Final Update: Monday, 20 January 2020 11:35 UTC
We've confirmed that all systems are back to normal with no customer impact as of 01/20, 10:40 UTC. Our logs show the incident started on 01/20, 09:55 UTC and that during the 45 minutes that it took to resolve the issue. Some customers may have experienced missed or delayed Log Search alerts in South UK region.
-Anusha
We've confirmed that all systems are back to normal with no customer impact as of 01/20, 10:40 UTC. Our logs show the incident started on 01/20, 09:55 UTC and that during the 45 minutes that it took to resolve the issue. Some customers may have experienced missed or delayed Log Search alerts in South UK region.
- Root Cause: The failure was due to an issue with one of our dependent service.
- Incident Timeline: 45 minutes - 01/20, 09:55 UTC through 01/20, 10:40 UTC
-Anusha
Initial Update: Monday, 20 January 2020 11:21 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience missed or delayed Log Search alerts in South UK region.
-Anusha
We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience missed or delayed Log Search alerts in South UK region.
- Work Around: None
- Next Update: Before 01/20 15:30 UTC
-Anusha
Updated Jan 20, 2020
Version 2.0