Final Update: Wednesday, 23 October 2019 19:56 UTC
We've confirmed that all systems are back to normal with no further customer impact as of 10/23, 19:36 UTC. Our logs show the incident started on 10/23, 19:15 UTC and that during the 21 minutes that it took to resolve the issue 3.4% of customers experienced data access unavailability.
-Jack Cantwell
We've confirmed that all systems are back to normal with no further customer impact as of 10/23, 19:36 UTC. Our logs show the incident started on 10/23, 19:15 UTC and that during the 21 minutes that it took to resolve the issue 3.4% of customers experienced data access unavailability.
- Root Cause: The failure was due to a problem with a back end system.
- Incident Timeline: 21 minutes - 10/23, 19:15 UTC through 10/23, 19:36 UTC
-Jack Cantwell
Updated Oct 23, 2019
Version 2.0