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Language Detection ACS Call Automation
Hey there, I am trying to build a multilingual voice bot using ACS and a web service. As users might speak different languages I am looking for a way to either translate the STT or at least detect the spoken language to adjust my backend accordingly. I do know this is possible with the Speech SDK. I am stuck now on how to connect these as I am using the Call Automation Library at the moment. Maybe there is even a better way i did not even think about. Also if someone knows why the Python library seems to be so much slower than the dotnet one when it comes to speech recognition please let me know. Thanks in advance, kugelblytzAzure Communication Services and displaying a Teams status externally
Is it possible with ACS to display the Teams status of our internal employees to external customers via a web app? We want to display our internal employees Team status to our customers. This would let the customer know if the employee is available to chat. Thanks.
Key vault acces through full private network configuration
Hello ! At the moment I work on an interesting subject : Data platform ! So I have to provision a full private infrastructure so I added next resources: - Data Lake (without public access + Private endpoint) - Key Vault (without public access too and with trusted Microsoft services allowed) - Databricks (Vnet integration) - Data Factory (with Managed Virtual network) I understand that communications are possible between KV and Dbks/DF (network aspect) because of the option "Allow trusted Microsoft services" ! No Private Endpoint on KV is needed and also no Managed Private Endpoint in DF. But when I try to validate this by unselect this option in the KV, I've got two behaviors: - Databricks "Secret scope" failed as expected - Data Factory still working !!! Can someone help me to understand why is still working for Data Factory ? Did I miss something in my configuration ? Thank you.
Speech Recognition for Alphanumeric
Hi, I am using Azure Communication Service with Cognitive Service for handling voice call scenarios (STT and TTS). One of our customer use cases requires alpha-numeric input in a workflow. The Azure Speech recognizer performs well for numbers and other patterns. However, when the user spells out alphabets for alphanumeric values, the recognition success rate is very low. For example, the product ID pattern is like "P-43246". In most cases, "P" is recognized as "D", "B", or "3". I have tested this on both mobile phone networks and VoIP. The success rate is significantly lower on mobile networks. Is there any settings available to improve the recognition success rate? Azure Services used: ACS Phone Number Azure Cognitive Service Event Grid Subscriptions Thanks, Aravind
Azure Communication Service / Call a Call Queue
Hello When I try to call a call queue in the same tenant from Azure Communication Services, a connection is established and then terminated shortly afterwards with this error code: {message: 'CallSetupError', code: 403, subCode: 10391, resultCategories: Array(1)} I could not find anything about this error code in the documentation. Can anyone help me here? I have also adjusted the tenant policy as described here: https://learn.microsoft.com/en-us/answers/questions/1695333/azure-communication-service-call-queue?comment=question Best regards
Events for an agent not picking up the call
Hi, We have a requirement where the caller should be transferred to voicemail recording when the agent does not pick up the call. Currently, if the agent does not pick up the call, the caller reaches the agent's personal voicemail. Is it possible to interrupt that and redirect the call to ACS voicemail recording mechanism? The ACS framework send a "CallTransferAccepted" if the personal voicemail is reached. Are there any events which can be used to detect that agent did not pick the call. We tried the Job router, but it does not seem to detect that agent is not picking the call. Any suggestions? Thanks
Calling a phone and playing a message from logic apps
Hi, My objective is to have a logic app that makes a server side outbound phone call, and plays a prerecorded message, that's it. I've been looking at https://github.com/Azure-Samples/communication-services-dotnet-quickstarts/tree/main/OutboundCallReminder but I'm getting lost in understanding all the moving parts. Is there a demo walkthrough article or webinar available ? Alternatively, is there a power automate connector available for this scenario ? Or has anybody done this just using REST API for Azure Communication Services ? A simplified sample would be exactly what I'm looking for. Stephane
