We’ve heard from our customers that their users need to be able to reset their password from their sign in screen. I’m excited to announce that with the Azure AD self-service password reset (SSPR) users can now reset their password from the sign in screen of their Windows 7, Windows 8, Windows 8.1, and Windows 10 devices.
We know that password resets often account for a large portion of an organization’s helpdesk costs. SSPR can help drive down support costs by empowering users to reset their password on their own without needing to contact a helpdesk. To enable SSPR for your organization and take advantage of these new feature, follow the steps in our Quickstart guide.
Check out the details below to learn more about these awesome features.
We recently released the public preview of SSPR for Windows 7, Windows 8, and Windows 8.1. This greatly anticipated feature brings the SSPR experience to the sign in screen of any Windows 7, Windows 8, or Windows 8.1 device.
To try out this feature, make sure that SSPR is configured for your organization and that you’ve registered for SSPR at aka.ms/ssprsetup. Then, download and install the Microsoft Azure AD Password Reset add-in. After you install the add-in, you will see a “Forgot password?” link on your sign in screen. Click the link to begin the same password reset steps that you see when resetting your password through a web browser.
To learn more about this feature and how to enable it for your entire organization, check out our documentation.
Last year, we announced that users can reset their password from their Windows 10 Azure AD-joined (AADJ) device as part of the Windows 10 Fall Creators Update. Now, as part of the Windows 10 April 2018 Update, we added the ability for users to reset their password from their Windows 10 hybrid AADJ device. This means that users who are on domain-joined devices and are also joined to Azure AD can reset their passwords from their sign in screen.
This feature, now generally available, can be enabled through a device configuration policy in Microsoft Intune or by configuring a registry key. To get started, make sure your users have the Windows 10 April 2018 Update or a newer version of Windows 10. Next, follow the steps in our tutorial to enable password reset from the sign in screen. Once you follow these steps, users will see the “Reset password” link on their sign in screen and will be able to reset their password without having to place a call to your helpdesk.
As always, we’d love to hear any feedback or suggestions you have. Please let us know what you think in the comments below or send us an email at firstname.lastname@example.org.
Alex Simons (Twitter: @alex_a_simons)
Corporate VP of Program Management
Microsoft Identity Division
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