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Regular Visitor

This article describes the issue – Windows 10 1903 feature upgrade removes the already installed client connector and breaks the Essentials features such as client backup, Remote Web Access, LaunchPad App etc. The issue only applies to Windows 10 client connected to Windows Server 2016 Essentials, Windows Server 2012 R2 Essentials, Windows Server 2012 Essentials and Windows Small Business Server 2011 Essentials. This article also covers related topic such as the current workaround.

 

If you have a Windows 10 machine connected to a Windows Server 2016 Essentials, Windows Server 2012 R2 Essentials, Windows Server 2012 Essentials or Windows Small Business Server 2011 Essentials and you apply the Windows 10 1903 feature update, all the following features on the client computer stop to work:

 

  • Client Backup
  • LaunchPad App
  • Remote Web Access
  • Essentials related services will be removed

This issue was described in the past in this blog.

 

Current Workaround: The user needs to manually remove the "Client Connector for Windows Server Essentials" and reinstall it via the connect website on the affected Windows 10 client machine.

6 Comments

Actually that thread doesn't.  The gentleman there is still struggling with a broken essentials and reinstalling the connector isn't working for him.  Note that reinstalling the connector worked for me.  

Occasional Visitor

We couldn't reinstall the connector either.

Reinstalling was the usual goto when MS bricked the connector with an update. However, we kept getting an error when trying to select the server to connect to in the wizard, "Cannot get information from (IP) please contact your system admin" or "No server detected in the network".  

 

Try the connector available through the remote web access page of your server. HTTPS://servername.remotewebaccess.com/connect. 

I connected to the machines as a local admin and ran it which seemed to work. 

On the first machine, I took the machine off the domain and rejoined but on the second I didn't bother and it's fixed both.

I can't explain how this is any different but it worked for us.

 

It seems to skip the "select the server in the drop-down list" part of the wizard that our machines were getting stuck on. 

 

 

Occasional Visitor

I have a server2012r2 essentials with 13 clients all at 1803 or 1809 update versions with all set to hold off the 1903 update for 120 days in windows 10 update settings.

I have successfully updated one of the clients but what a pain in the ... that was.

Other than the "Current Workaround" Mentioned above, is there any fixes from Microsoft as yet to fix the problems created by the update??

Thanks for any info you may have.

JohnBoy5

Occasional Visitor

Microsoft has not fixed this issue and the proposed solution of uninstalling / reinstalling the connector does not work as described. There are many other steps that need to be taken. I have successfully reconnected 15 Windows 10 client computers to a Windows Server 2016 Essentials server. Please read the following blog posts (2 parts) to find the exact solution. 

https://smulholland.me/blog/windows-update-1903-and-windows-server-connection-issues/ 

https://smulholland.me/blog/windows-update-1903-and-windows-server-connection-issues-part-2/ 

Occasional Visitor
 

 

 Thanks smulholland2,  for the information and posts you provided.
 
 I never thought to use the Windows Update Assistant
. Might have saved me some time. I did upgrade all 13 of my  win10 clients to the 1903 ver. this past weekend. I followed the other guides stating to first uninstall the connector software. After the upgrade I reinstalled the connector by http://myserver/connect  and all but two machines reconnected without problems. I did note that although the services for windows essentials did get installed none of them was turned on and were set to Manual. After setting each of the services to Automatic and then starting the service all was well. After a reboot All clients picked up doing backups  right where it had left off the night before. I am running Windows Server 2012r2 essentials. Thanks for the posts.