Forum Discussion
Miguel-Tena
Jul 05, 2018Brass Contributor
Is there any way to see who is active in a call queue?
Hi,
We are piloting a call queue for one of our customer facing teams. I have a requirement from the team lead to be able to identify who is active/inactive in the queue.
Is there a dashboard or API I could use to surface that information? I couldn't find anything similar in Graph API.
*** Bonus points if the team lead can override if a call queue member is active or not, which would be handy for an unforeseen absence due to sickness.
Thoughts?
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