Forum Discussion
Cloud PBX + Cloud Connector Edition resulting in calls not in service
I've got a Cloud PBX subscription with a few users enabled for testing. We also have Cloud Connector Edition installed, and according to our Skype for Business Online admin portal, it is reporting in as a on premisis PSTN equipment that is running.
We've double checked all of the configuration settings against the variety of config guides availalbe and it looks like we've got everything configured correctly. However, when any of our test users make a call from their Skybe for Business Client to an outside line, the call results in a fast busy or a "Number not in service" message (iPhone client).
I've sniffed traffic to/from our edge server and I'm not seeing ANY inbound traffic at the time of the test calls on the SIP port or the media ports. I confirmed that the prots are open on our firewall, and also tried connecting through the firewall with a telnet client to ensure the ports were open and I see those connection attempts with the packet captures.
Any help in troubleshooting why calls aren't routing correctly from the Cloud PBX to the edge server would be appreciated.
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Some additional info... I ended up unregsitering and uninstalling our CCE, and then rerunning the install and registration process... I noticed at the end a warning that read
Warning: The network configuration has not been set for the tenant.
Possible to share your SFB client logs as well as Gateway's log file to determine the root cause of the issue?
UNfortunately, there are no logs to share!! I followed the instructions here: https://technet.microsoft.com/en-us/library/mt605228.aspx
And as I mentioned at the end of the Install-CcAppliance script, it gives me a warning that says "Network configuration has not been set for this Tenant"
When I try and place a call from a skype client to an external PSTN line, the call goes fast busy immediately. I used snooper to look at the logs for the skype client and there's an ms-diagnostics error 1003: USer not found. So for some reason, Skype Online is not determining that the phone number is external to my Tenant.
When sniffing traffic going to/from my edge server on the external switch connected to the Internet, I see NO TRAFFIC coming in from the outside when trying to place calls. I've confirmed that the appropriate ports ARE OPEN on the firewall.
So this appears to be an issue inside the tenant and I can't track down what to look at next - is it a dial plan, voice routing, some combination of the two? I've confirmed that all the settings described in the technet article above are correct
