First published on TECHNET on Apr 09, 2018
Pure Online (O365) environment, SFB user is homed Online, ADFS is Configured, MA (Modern Auth) is Enabled in O365
I have tried my best to ensure the information below is accurate. Some of the terms I use to describe things like Modern Auth provider, O365 AD, Org ID etc. may not be standard terminology, I use them solely to make the understanding simpler. My intention here is to explain what happens in the background when a SFB client signs in so that it helps engineers and customers troubleshooting issues related to Sign in and Authentication.
How Does it Work?
Below is a High level explanation on how the SFB online Client Sign in process works
When a SFB client wants to Sign in, It needs to know where it can send its request to be able to Sign in. Whenever a user enters his SIP URI to sign in the SFB client forms an autodiscover URL using the domain name that it extracts from the users SIP URI to start the discovery process and then it sends an Unauthenticated Get request to the URL, lyncdiscover.domain.com. The response code for this request will be '200 ok' and in the response we should receive the external webservices URL for autodiscover.
It then tries to Do a TCP handshake with webdir2a.online.lync.com, Followed by a TLS handshake. (I haven't included the TCP and TLS handshake screen shots here, you can see those if you collect a Network trace while signing in)
The client then sends a request to the Autodiscover URL for its own domain (in my case @
) and in Response it receives the Autodiscover URL's specific to the users Tenant. You can see the request and Response below
The client then sends a request to the user URL. We are here trying to discover a specific users home pool, hence the request will go to the “User” URL.
In the response, the Client receives a Web ticket URL, which provides the location of the WebTicketService.
You can see the request and Response below
The Client then needs to send a Request to the Web ticket service URL in order to obtain a Web ticket. The client will send this request in a POST message to the web ticket Service. Now since Modern Authentication is enabled on the Tenant, in order to grant the webticket the client will first need to get a Token from the Modern Auth provider so the client is redirected to the Modern Auth provider URL - <af:OAuth af:authorizationUri="https://login.windows.net/common/oauth2/authorize" xmlns:af="urn:component:Microsoft.Rtc.WebAuthentication.2010" />
The Client then sends a request to the MA/Oauth URL to request a Token, The intention here is to Get a Token from login.windows.net
From this point onwards we will see that login.windows.net will redirect the client to - login.microsoftonline.com.
Below is the Request that client sends to the MA/OAUTH URL and in response it is redirected to AD - login.microsoftonline.com
We have to remember that "The intention here is to Get a Token from login.windows.net" we will see several exchanges happening between client to login.microsoftonline.com. Below are screen shots showing these exchanges.
Now, Since the customer has ADFS, the Modern Auth provider will redirect the client to the ADFS Server. Below is the screen shot showing login.microsoftonline.com redirecting the client to ADFS
The Client will then reach out to ADFS to get an ADFS Token. (This is where the user might get prompted to enter credentials or if his credentials are already stored in credential manager then those credentials will be passed in the background and the user may not see the prompt) The Next Two Screen shots show that
Now the client will submit this token to the webticket URL, and the Webticket service will issue the webticket, Shown below
The client will then submit this webticket to Autodiscover and in return it will receive the POOL names where it has to send the Register to Sign in.
Once the Client receives the pool names it will then Send a SIP REGISTER message to the SFB pool in order to sign in. . You can see that in the Client UCCAPI log file. This is shown in the snippet below
In response the Client will now receive a 401 Unauthorized message again and the server will again ask the client to authenticate itself. Here the ONLY method of authentication that is available is TLS-DSK (Cert based authentication)
The SFB online server will provide the Client a Cert provisioning URL in the 401 you can see that in the snippet below
This means that the Client now needs to present a Certificate that can then be used to authenticate the client. Since this is the first time the client is signing in it will NOT have the certificate installed. This certificate is ideally downloaded after the client signs in for the first time and is valid for about 8 hours.
Since the client does not have a valid certificate it now has to Re-Authenticate to the Cert provisioning service.
The Process for this will again be the same, The client will send a request to the Cert Provisioning URL where it will be challenged to get a Webticket. The client has to first get a Web ticket from the webticket service URL, to get a web ticket it needs to get a Token from Modern Auth Provider, but we know that the client has already done these steps earlier. SO it already has a Web Ticket from the Web services URL. The Client needs to submit this same web ticket that it had obtained to the Cert provisioning Service and once it submits the web ticket it will serve as a proof of authentication.
The Client learns about this by first sending a Mex request to the Cert provisioning URL. You can see that in the Trace below
The Client then submits the Web Ticket that it had received previously to the Cert provisioning URL it received above, after this it receives a 200 OK in which it receives the Certificate and sign in is now complete