Call Analytics now in Open Preview

An executive reported an issue with a call on Friday.  I looked his account and the other user.  Both state "0" for Meetings and Calls.  How long does this tool take to gather the data and present it for troubleshooting?  I know it's still in preview, but still should show some data.

At this time my company is in a Hybrid scenario, everything has migrated to 365 except for Skype. Will this apply to on-premise calling?

Sankarasubramanian Parameswaranmedia connectivity failure implies something stopped allowing data between clients, a firewall perhaps, maybe wifi disconnected, isp dropped a line etc.

IT Adminnetwork connection is between two point, so in that case from your client to the Skype service. The quality of the network is reported from the perspective of the client, and from the server, normally these would match. Notice network is red for the cliet side as well.

If you look at the specific detail lower down you'll the in the inbound and outbound streams, typically these will be mirrored on the server e.g. clients inbound os servers outbound.

It'll be very likely this relates to your network, not Microsoft's.

Seme error reported on our environment. when we checked debug we are not able to find the righ information.

Hello,

This is a very nice feature and we are glad to be able to investigate our Skype calls now.  Quick question regarding this report:

If the Skype Service Network is red, is that an issue with Skype on the Microsoft side for Skype for Business Online / Office 365?  We do not have Skype On-Prem only Online using our Skype Desktop Clients.  We are seeing a few of these issues show up in the Skype Service side and trying to understand what that means.  I understand if the left side user info is red that is our network, but not sure about the Skype Service Red indicator.

Any information is greatly appreciated.  Thanks,

Hi,

Thank you for this feature. Some of the things we have noticed.

1. There is no option to export the report.

2. Some of the call reported as inapplicable,in progress, unavailable. Any idea how to fix this.

3. Last week when we had call in the skype and we are not hear to any audio but in the report it shows Good Quality.

if the user conducted meeting today and later after a week they have reported the poor quality of the previous call. Please let us know if there is any option to check

Eric, in that case the user was in our Offices, but had connected to a guest network rather than a corporate network.

When people are at home it can be useful to look at the collected Wi-Fi signal strength, often they are sitting too far from their router so just moving closer can help. Ultimately if there's notjhing we can advise we show them how to get PSTN Conferencing to dial them as a call.

Steven

Steven Collier

I had to do the same as you to find a connectivity issue.  In our case the user was working from home and connected to WiFi.  I didn't have a chance to actually troubleshoot to see if we could ask the user to get a better connection to his home WiFi.

When you advised your user to connect to another network, did the client just autoconnect to the Skype service again and determine a better network to use?