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Hello All!

 

I have gone through the new training reviewing both the new Auto Attendant and Call Queue features but have come away with a question.  Specific to Call Queues, the requirements for agents of a Call Queue are that the agent cannot have an exter

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Hi DAvid;

 

I am not completely sure about your question..

 

to be an agent in a call queue, the agent must have a Cloud PBX license. PSTN Calling is optional. they can c

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Hi,

 

The organisation is utilising SFB Online and the tool looks to be a great help in identifying the root cause of poor quality meetings. The one item unclear is the report of a meeting is the account shown on the right hand side the owner of the meeting

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Are you able to post a screenshot (maybe with key information blurred) to help frame your question, please? It would be useful for others who aren't as familiar with Call

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Hi,

 

Our organization is running on SFB Online, and so far we don't have a good reporting to understand the SFB usage for each department in our organization. Does anyone has any powershell scripts that we can adopt to generate usage for each department in

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Not a Powershell Script, but maybe the PowerBI Office365 Content Adaption Pack fits your needs https://blogs.office.com/2017/05/22/announcing-the-public-preview-of-the-office-365-adoption-content-pack-in-powerbi/ Read More
Best Response

Hi Bunmi,

"Regardless of any multi-forest configuration, the forest hosting Skype for Business server can also provide functionality for any enabled users that exist in t

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I have been asked to take the SOF Assessment.

I see there are 40 Modules made up of Videos and Training session web conferences on the SOF Trainings “Learn It” page that go through Overview, Plan, Deliver and Operate.

I wanted to confirm that I would need t

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Hi Drew,

in order to completely understand SOF we do recommend to watch all videos. However you migth want to try and take the assessment early in the process to get a fe

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We are looking to prepare for the release of the auto attendant and hunt groups to the Cloud PBX offering.  I would like to clarify the recommended approach to migrating customer's existing phone numbers (toll and toll-free) to the MS Cloud PBX offering.

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Good recommendations, Thomas. I would also add to be sure that when the request is submitted that the CSR is accurate and obtained directly from the losing carrier. Littl... Read More

Hi Tom,

Porting numbers will always take some time, but as part of teh porting process you should be told when the port is going to happen. So you should be able to plan

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While I was watching the presentation (great by the way), I notice a slide text that states:

 

As far as I implemented cluster (and SQL AllwaysOn) you can deploy a cluster with mutiple subnet failover. Or is this unsupported for Skype for Business ?Untitled.png

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Luis, you are correct. When deploying failover clustering or Availability Groups with Skype for Business we require the same subnet. This is a reflection of what was test

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Hi,

the CQD training series can be found here: http://aka.ms/sof-cqd

 

The decks are attached to the forum post.

 

Please let me know if you have any questions.

 

Thanks,

thomas

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Here are the remaining decks.

Come join @Sean Wilson and @Lester Hewett as they walk through the most recent updates to the Skype Operations Framework. They will discuss all about what is coming in SOF v3 and how the framework is being applied across all types of customer and partner
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Hello,

 

I've searched online and I'm unable to find a suitable answer. When I try and run the MSFT free Network Assessment Tool it fails. I've tried on a fully patched Windows 10 (Home) and a fully patched Windows 7 Enterprise system. (Both x64). Does anyo

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Good point. One requirement that I'm aware of is the C++ Redist (x86) here: https://www.microsoft.com/en-us/download/details.aspx?id=48145 I would recommend to start with... Read More
Thanks Thomas. I previously found that article but all the patches say they're for Server Windows 8.1 and/or Server 2012. I'm seeing this on Windows 7 and Windows 10 that... Read More

Hi Richard,

someone run in this issue on their Server 2012 R2 -- hopefuly this helps: http://insynctechnology.com.au/skype-business-network-assessment-tool-run-server-2012-r2-os/

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Hi,

as requested by the community, we are using this thread to share the pptx for the "Skype Academy: Clients" session.

 

The recording can be found here: http://aka.ms/sa-client

 

Please let us know if you have any questions.

 

Thanks,

thomas

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Hi everyone,

as we all know last week Skype for Business on Mac was released. The Academy team is happy to announce that we released a technical training via https://www.skypeoperationsframework.com/Academy?TechnicalProductTrainings

 

Please let us know i

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It's very useful, and well worth a watch. In the presentation Richard tells us that there's a hidden slide in the deck with more detail on the roadmap, is there a place w

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Hi,

we updated the training site for SOF. Check out all the details in our blog

 

If you have any feedback/questions/comments/ideas, let us know!

 

Thanks,

thomas

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Hi Manuel,

we do have a tool recommendation and we have also detailed guidance as part of SOF. Please refer to the following two training sessions at https://www.skypeoperationsframework.com/academy?SOFTrainings

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Hi Community,

the Academy Team is excited to present a new session: "Cloud PBX Voicemail with Exchange Server on-premises"

 

Read the blog: https://www.skypeoperationsframework.com/Blogs?BlogId=B010112016

Watch the session: http://aka.ms/sa-avm

Discuss: right

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Is the slide deck used for this presentation going to be made available?

Hello,

 

Is Nectar still a recommended Network Assessment vendor for Skype for Business?

 

Thanks,

Richard

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3 Replies
Thank you Korneel. Exactly what I needed!
Hi Richard, If you want to learn more around recommended Network Assessments, I recommend to look at the Skype Operations Framework Network Readiness section: https://www.skypeoperationsframework.com/Offers/?pageState=NetworkReadiness... Read More

Hi;

 

so Nectar still provides a great tool to validate your network for SKype for Business.

what we have done is we have set up a program to have tool partners test their s

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Best Response

The SOF team is excited to announce that all trainings for “Cloud Migration” are now available on demand.

Please go to http://www.skypeoperationsframework.com/academy to access the on-demand sessions.

 

Also now that all training sessions have been delive

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Does someone know why "SOF Cloud Migration Release Overview " traing hasn't started yet? Has it been canceled?

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Hi Plamen,

sorry to hear taht you had difficulties to attend the training. The recording is now available here: https://infopedia.eventbuilder.com/event?eventid=i4u0t0

 

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This is going on now, please visit: http://aka.ms/SOF-training-18 for today's training To view all the trainings: https://www.skypeoperationsframework.com/academy Read More
Best Response

Hi,

We released the Cloud Migration Release for Skype Operations Framework (SOF) in September 2016 with a new set of tools, workshops and guidelines.

 

One of the new assets in this release of SOF is focused on Site Rollout and Migration Planning activiti

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Hi,

if you are looking for training on Cloud Connector Edition (CCE), please take a look at Skype Academy.

 

You can find there:

  • "Cloud Connector Edition Deep Dive Training" for everyone who wants to take a deep dive on Cloud Connector Edition. Content i
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One advantage of having this discussion forum is that we can share further information on how to use SOF assets and get a discussion started on your thoughts and experiences on your projects.

 

About me, I'm Martin Rinas, one of the architects developing

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Hi everyone, and welcome to the community board for SOF and Skype Academy!

 

The Skype Operations Framework (SOF) is a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Busines

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"Get Deployed Trainings" have 17 videos that you can watch on demand.
Hi Saranya, I logged into the " https://www.skypeoperationsframework.com/Academy" portal last week and was able to review recorded sessions. Now there are only live sessi... Read More

We are pleased to share the release of the updated Skype Operations Framework (SOF). The Cloud Migration release extends SOF and is intended to play a significant role in helping our customers and partners migrate from current On-Premises deployments to S

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