Forum Discussion
Is there a "Sent" folder for an O365 Group Conversation?
If I grant a user access to SendAs the O365 Group, and they send an email "as the group", and they don't copy themself, where does that email actually go. I can't find any record of it anywhere i...
In general, at least in our world, Distribution Lists are for Notification, Shared Mailboxes are for email-based collaboration.
Replacing a Distribution List with an O365 Group creates a bunch of extra features that are not needed outside of notification. However, we typically package, SharePoint, Yammer, a Shared Mailbox, and a few other tools together as a collaboration set, which IMO is what Groups offers to replace. Instead now we have to keep the Shared Mailbox and Conversations which can serve two separate purposes, but could technically serve the same, simplifying the experience for users.
I can list probably a ton of specific use cases with more time.
Replacing a Distribution List with an O365 Group creates a bunch of extra features that are not needed outside of notification. However, we typically package, SharePoint, Yammer, a Shared Mailbox, and a few other tools together as a collaboration set, which IMO is what Groups offers to replace. Instead now we have to keep the Shared Mailbox and Conversations which can serve two separate purposes, but could technically serve the same, simplifying the experience for users.
I can list probably a ton of specific use cases with more time.
Perhaps I have not been clear...
I totally agree with you that ALL the functionalities of the underlying shared mailbox should be exposed in a Group!
Only, I am afraid that this will not happen, because the main purpose of the underlying shared mailbox in the current implementation is to give support to the conversations "space" and this makes difficult (or even impossible) full usage of the shared mailbox.
- So now in europe we have lots of cases where people are using shared mailboxes for service desks. So when an email comes, the team leader use outlook categorization to categorize ewch incoming email. Each category mapped to one of the team members.
So in away or another they are assigning each incoming email to one member to handle that email.
Now we tried to move them to O365 groups because they want to share files and have SP team site.
The surprise was office groups conversations doesn't expose the ability to assign categories.
This is a stopping factor for us to adopt groups.
I guess groups should able to replace shared mailboxes more than it is meant to replace DLs.give a look here to my post:
can you give me a short overlook/scenario on HOW you use shared mailbox to collaborate?
AFAIK a shared mailbox is NOT a real collaboration tool !
Bye
Stefano
- A shared mailbox TODAY by itself maybe is not, but that is the point of this thread, it COULD be if the shared mailboxes in groups gained a few additional features.
