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Intune Customer Success
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Support Tip: Resolved – New Apple DEP profiles now working as expected

Intune_Support_Team's avatar
Intune_Support_Team
Icon for Microsoft rankMicrosoft
Aug 29, 2019
We recently found and have now fixed a bug in Apple DEP Deployments. We had just a handful of support cases on this issue which is what alerted us to this issue and prioritized the fix. The fix is now rolled out, however it’s not retroactive. Here’s the scenario -
 
  • You created a DEP profile on or after 7/22/19.
  • All of the required fields were not filled in. However, due to a bug in our UI, you didn’t get an error message letting you know required fields were not completed.
  • The service side went to go sync with Apple, and DEP errored out. However, you may not have known why it errored out.
  • If you’ve got a new DEP deployment not working as expected, and you created the profile after 7/22, then you may be missing the required fields and your profile can’t sync to Apple.

 

To ensure a proper sync with Apple, kindly create a new profile where you will see prompts for all the necessary fields. Then you should successfully be able to move forward with DEP.
Updated Dec 19, 2019
Version 3.0
  • Simon Scharschinger's avatar
    Simon Scharschinger
    Copper Contributor
    Sep 02, 2019

    Recreating the DEP Token doesn't help in our case so far. Still receiving "invalid Profile" on the iPad. Created a new case with #16231189...

  • Intune_Support_Team's avatar
    Intune_Support_Team
    Icon for Microsoft rankMicrosoft
    Nov 08, 2019

    Hi Simon Scharschinger, closing the loop on your comment - In reviewing the support case you've referenced, the "Invalid Profile" issue you were seeing was caused by an enrollment restriction blocking some iOS devices from enrolling. Upon adjusting your configuration, this was resolved.

     

    Thank you for allowing us to assist!