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Microsoft

Hi again, if you have seen my other blogs thanks for coming back! If not, just a quick intro. I am an Office 365 Technical Specialist for Microsoft and I work exclusively with Healthcare customers. Lately, I have been asked very similar questions over and over…

  • Can you help me with Teams Governance?
  • How do we manage Teams at scale?
  • Can you help me with a checklist on all the settings I should look at to get started with Teams?

Even though I work with healthcare companies I know these questions are not unique to healthcare and will apply to all organizations looking for assistance with Teams administration and governance.

 

Introduction to Office 365 Groups

First, some of you already know this, but it is important before we move on that everyone understands that MS Teams is really a fancy User Interface (UI) for O365 Groups. It has a ton of amazing features, but in reality there is no data stored in Teams, and membership is managed by Azure Active Directory (AAD), where the identity is Office 365 Groups.

 

What is an Office 365 Group? A single identity for teamwork!

Image 1.jpg

 

Moving forward, anytime I mention “Teams” please note that it goes hand in hand with “O365 Groups”. To manage Teams, you must understand this concept. If you need further information on O365 Groups, please check out this article.

 

Over the past few years as Teams has become the fastest growing product in Microsoft’s history, there have been many changes to administration capabilities and product features so this is an ever evolving list, but as of today, here are the primary questions you should ask yourself as you are considering enabling your enterprise for Teams. If you have already enabled your users don’t worry, you can still go back and add these settings where applicable.

 

Microsoft’s goal is to make Teams a completely self-service solution, meaning IT sets it up and then gets out of the way. This allows end users to do what they need to get their work done. You can use these 10 questions to help evaluate what settings you need to enable to get Teams set up, which empowers your users to creatively solve their business challenges and get their job done!

 

Here we go, this is my check list to get started with Teams and/or Office 365 Groups. You can see the full list here, then click on each item to drill down into the details.

 

10 Questions to ask yourself and the settings to apply when deploying Teams!

  1. Who in your organization should be able to create teams?
  2. Do you want your teams to have a similar naming convention?
  3. How long do you want your Teams to exist?
  4. How long do you want to retain the data stored in a Team?
  5. How do you want to protect confidential or sensitive data in Teams?
  6. Do you want to allow Guests (non-employees) to be members of Teams?
  7. Do you have the need for your users to chat with people outside your company?
  8. Do you have the need to keep Skype in your environment as you are rolling out Teams?
  9. Do you have current Distribution Lists that could benefit from the features of Teams?
  10. Do you have existing O365 Groups that want Teams functionality?

 

1) Who in your organization should be able to create Teams?

 

Some of my customers embrace the “Self-Service” capabilities for Teams, allowing all their users to create teams at will. Others though are fearful that users might create unnecessary, duplicate or inappropriate teams. Therefore, we would recommend to these companies to look at the Creation permissions for O365 Groups.

 

By enabling this setting, only authorized users will see the “Create new team” button.

 

Image 2.png

 

This setting will allow you to select a set of users who are authorized to create teams. In some orgs they keep this to IT only. I have found though that over time these organizations find that IT becomes a bottle neck for their users, and it stifles creativity. I highly recommend finding a happy medium between no one and everyone.

 

Many of my customers settle on all “people managers” can have the ability to create teams.

 

If this still does not make you feel comfortable on allowing self-service team creation I encourage you to read through these other questions because many of them resolve the most frequent reasons why people are concerned with a self-service team creation policy. Hopefully this will help you feel better about empowering your users to be innovative, collaborative and creative with Teams.

 

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2) Do you want your teams to have a similar naming convention?

 

The Naming policy for O365 Groups will allow you to do just that, you can select a prefix, suffix and create a band word list. Microsoft has already created a profanity list so you don’t have to worry about adding any of those naughty 4 letter words in your banned list. However, maybe there are other words you want to ban like “Firing” so someone does not name a team “Firing Committee”. I’m sure you can come up with some in your organization that would make sense.

 

As another example, I have seen organizations add a prefix like “GRP-“or “Team-“ or even a 3-4 digit code based on an AD attribute for department or location. This would result in a Team name that looks like:

 

For an “All IT” Team

  • GRP – IT – All IT (Prefix – Dept – Name)
  • Team – All IT – Corp (Prefix – Name – location)
  • All It – Corp (Name – location)

For an “Onboarding” Team in HR

  • GRP - HR – Onboarding (Prefix – Dept – Name)
  • Team – Onboarding – West (Prefix – Name – Location)
  • Onboarding – West (Name – Location)

These settings are very simple and can be configured in Azure Active Directory (AAD) under groups.

 

Image 3.png

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3) How long do you want your Teams to exist?

 

Some of my customers are worried about “teams sprawl” or duplicate Teams. But by setting an Expiration policy you can avoid this unwanted sprawl. An expiration policy will send an email to the owner(s) of the Team 30 days prior to expiration asking them if they would like to renew their Group. If they are still using the team, they simply hit the button to renew! If they do not press the button, they will get another notification 3 days prior and 1 day prior to the expiration.

 

If they don’t renew, the Group will go into a Soft delete for 30 days. If for some reason after the 3 reminders a user lets their team expire and they need it back, don’t worry we have the ability for an admin to use the Soft delete and restore feature. However, after 30 days even an admin can't restore the team.

 

Here is an example of what the end user email will look like. 

 

Image 4.png

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4) How long do you want to retain the data stored in a team?

For legal and compliance reasons, most large organizations also need to look at setting Retention policies for Teams. You can look at Retention in two ways, how long do I want to keep the data or how soon do you want to delete the data.

 

To accomplish this there are 3 Retention policies you need to set:

  • Teams Chat – this setting applies to how long you want chat history to be stored
  • Teams Conversation – this setting applies to how long you want the channel conversations to be kept and stored
  • O365 Group content – this setting applies to all the content in the team, the group mailbox, the SharePoint site and the document library

Each retention policy can be the same or different, they have no dependencies on each other. My recommendation to IT Admins is to check with your legal or compliance office to determine any regulations your organization is to adhere to and allow them to guide you on how long you want to retain this information. Usually we find that Teams Chat retention is closely mimicked to email retention.

 

Retention is not the same as expiration though. Just because a team is expired does not mean the content is deleted. For ex: if your expiration is 6 months and retention is 2 years, the team will be deleted after 6 months (if not renewed) but the content will be retained for 2 years.

 

Because you can set multiple policies that might overlap it is a good rule of thumb to keep in mind the principles of retention: 

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5) How do you want to protect confidential or sensitive data in your Teams?

 

Another setting that is usually set based on guidance from legal and compliance is Data Loss Prevention. DLP is very important to Healthcare organizations as they deal with Personal Health Information or PHI on a regular bases. However, there are many sensitive and confidential data types that you don’t want to get in the wrong hands.

 

If your organization has pre-existing DLP policies or you need to start from scratch, you can now define policies that prevent people from sharing sensitive information in a Microsoft Teams channel or chat session.

 

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6) Do you want to allow Guests (non-employees) to be members of your teams?

Collaborating with people at other companies is a huge part of work today, especially in a hospital system. Many doctors that practice at one hospital are employed by another system, are self-employed or own their own practice, so they are technically not your employee. Sometimes I see orgs allow these workers, doctors, contractors or even vendors who are not technically employees, to have an O365 license which means they are not considered a guest. Someone who does not have a license in your O365 tenant though would be considered a Guest.

 

I find Guest access in my own day-to-day very helpful. I have teams with my customers, and customers have invited me and other vendors into their Teams environment. What is great about Guest access is that IT Admins don’t have to worry about managing their identity. It is a BYOI, Bring Your Own Identify solution.

 

As an IT admin if you are not fully comfortable with allowing your users to invite anyone to a team you can whitelist or blacklist specific domains (shown below). Or if you want to get more granular, you can set up a Guest Inviter role, which limits who can invite guests to your team. Image 6.png

 

One of our most recent features is Guest Access review which is an advanced feature and requires AAD Premium Plan 2. It provides an additional way for an IT Admin to put the team owners in control of managing their own guests.

 

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7) Do you have the need for your users to chat with people outside your company?

 

Most of our customers are coming from some sort of chat or instant messaging platform. If that is Skype for Business Online or Server you are in luck! Any Federations you have set up in Skype will be carried over to Teams when you migrate your users. Their contact list too. However, if you are not currently using Skype Federation you can take advantage of Teams Federation/External Access, also known as External Access.

 

This feature allows you to select domains that you work with regularly to enable chat for your users and users of an external organization.

 

Without this turned on, users will only be able to chat with other users in your organization and Guests (if you have that turned on).

 

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8) Do you have the need to keep Skype in your environment as you are rolling out Teams?

Again, many of my customers are coming from a Skype environment. If you are not then you can skip this section as it will not apply to you. However if you are, we need to talk about setting your Coexistence/Upgrade Mode. In the SfB and Teams Admin center there is a “Coexistence Mode” and this is defaulted to Islands Mode. Islands Mode means there is no coexistence or interop between SfB and Teams. Users will have to manage both clients, which can be confusing.

 

There are a few different modes you can select from though:

  • Island Modes – no interop, users will need to manage both clients

Any mode other than Islands creates interop. You will need to select one of them as your default policy and then can move users to other policies as needed.

  • Skype Only Mode – All messages & calls are routed to the Skype Client, cannot log into Teams but can join Teams meetings
  • Teams Only Mode – All messages & calls are routed to the Teams Client, can still access Skype to join Skype meetings
  • Skype with Teams Collaboration – All messages & calls are routed to Skype and can access the Teams client for collaboration only (chat, meetings & calls are not enabled)
  • Skype with Teams Collaboration & Meetings – All messages & calls are routed to Skype and can access the Teams client for collaboration and meetings (chat and calling is not enabled)

Usually we see the default mode set to SfB with Teams Collab, and then as the org is “migrated” to Teams, they are simultaneously moved to Teams Only Mode. That way all users can keep chatting regardless of their primary client.

 

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9) Do you have current Distribution Lists that could benefit from the features of MS Teams?

Some customers have existing on-premise Distribution Lists that could really benefit from the collaboration capabilities of Teams. Maybe not all of them, and probably not your All Company DL’s but some of the smaller ones at a team level or department level. If this is the case, instead of managing groups of users you can Migrate your existing DL’s to O365 Groups.

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10) Do you have existing O365 Groups that want Teams functionality?

 

Finally I want to provide one more recommendation. We have some customers who started taking advantage of O365 Groups before Teams was even around, so they created SP Sites with documents and Group Mailboxes. There is no need to create a new group just to have the features of Teams added for these users. You can simply Enhance an existing O365 Group with Teams.

 

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I hope this helps you understand the capabilities Teams has that enable you to balance IT administration and security with empowering your users to create innovative solutions to operational challenges in Teams. If you have any questions or want to talk about this more I am happy to help! If you are a healthcare customer I can help you directly, but if not, I can connect you with the right person at Microsoft.

 

If you still want additional help enabling self-service team creation but want a little more control then you should look at our MS Form/MS Flow Group Creation Process, shown here in this MS Ignite Video and download the script from this GitHub.

 

Thanks for reading, Shelly Avery |Email, LinkedIn

10 Comments
Occasional Contributor

Is there any news about when Teams will work with the Guest Inviter role in AAD? As of right now, users with that role have to use a pretty cumbersome to invite new guests into the tenant; people have to open the team in SharePoint, then flip to OWA, and then invite the external user so they can register. After that’s done, they still have to switch back to Teams and actually add the new guest to the team.

Microsoft

Brandon, thanks for reading and for your comment. I have not experienced what you are saying but I am very interested in this, I will test what you are saying and see what I find. I’ll respond back here with results. 

Microsoft

Brandon, sorry for the delay, but I finally had the opportunity to test this and found exactly what you said to be true. I spoke about this with some of my peers and we were unaware of this lack of Guest Inviter Role not working with Teams. I am going to reach out to our Product Group and see if this is on the road map.  It might take some time to find out this information but when I do I will post here. Thanks for enlightening us on this. 

Shelly 

Occasional Contributor

Awesome, thanks Shelly! That’ll be a fantastic improvement if it can be implemented.

Contributor

Shelly - great blog post. Thanks for taking time to document this. You're absolutely right - the things you outline are not relevant just to healthcare but to many other industries as well.

 

Would you consider following up with an article on issue people have once they've been on Microsoft Teams for a little while, e.g. how to merge teams/channels, how to re-activate a team that was soft-deleted etc?

 

 

Occasional Visitor

@Shelly Avery, this is great! Thank you for sharing - the questions you ask are the perfect start to developing a governance policy/framework as well. We're currently focusing our services on helping partners establish compliance (beyond just retention) within Teams, which has come up as a recurring concern in the healthcare space in particular. I love the tips here about the existing DLs, and potential benefit of flipping them to Groups.

Microsoft

@bldressen thanks for your comments, I am glad you found the post helpful. 

Microsoft

@Cai Kjaer I am working on a follow up post and including some of your recommendations, I think it will be called, "Now that we are using MS Teams, how do I manage all this content? Ill post the link here when I have it ready, probably early next week. 

Regular Visitor

Hi Shelly, great blog, very very useful my company will roll out teams next year,  I would be very interested in the new post 'Now that we are using MS Teams, how do I manage all this content?' when you have had the time to build it.

Microsoft

@Jackqueline_Hargreaves I am so glad you liked the post and found it valuable, I have already posted the next one, check it out here... https://techcommunity.microsoft.com/t5/Healthcare-and-Life-Sciences/How-to-get-organized-and-stay-pr...