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On September 26th I shared details announcing Desktop App Assure, a new service from Microsoft FastTrack that makes our application compatibility promise real. For customers moving to a modern desktop our promise is simple:

 

99% of applications will work on Windows 10 and Office 365 ProPlus.
If you run into any issues, we will help you fix them at no additional cost.

 

Announcing global availability of Desktop App Assure

Today I am pleased to announce the global availability of our service. Desktop App Assure is available now for eligible customers in all time zones supporting 10 languages: English, Japanese, Chinese (simplified), Chinese (traditional), German, Spanish, Korean, French, Portuguese (BR) and Italian.

 

Standing by our promise

We’ve worked with hundreds of customers since our launch and have learned a great deal about the most common issues which has helped us keep our compatibility promise. For those customers who have reached out to our team for assistance, only 0.1 percent of their applications have experienced compatibility issues. That said, Microsoft is grounded in the promise of “no app left behind”, which means we are fully committed to ensuring your business-critical apps work on Windows 10 and with Office 365 ProPlus. Our engineers are on standby to find solutions for your applications – even when that requires changes to Microsoft’s products. I highly encourage you to leverage this service and share feedback about your experience so that we can continue to improve the offer and Microsoft’s products.

 

Getting assistance

To learn more, you can check out our service description. For eligible customers (>150 seats) we provide assistance at no additional cost. If you have any questions or want to get started, you can request assistance directly through the FastTrack portal by signing in with your org ID to submit a request.