Home
%3CLINGO-SUB%20id%3D%22lingo-sub-391209%22%20slang%3D%22en-US%22%3EExperiencing%20Data%20Access%20Issue%20in%20Azure%20portal%20for%20Log%20Analytics%20-%2003%2F30%20-%20Resolved%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-391209%22%20slang%3D%22en-US%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CU%3EFinal%20Update%3C%2FU%3E%3A%20Saturday%2C%2030%20March%202019%2003%3A23%20UTC%3CBR%20%2F%3E%3CBR%20%2F%3EWe've%20confirmed%20that%20all%20systems%20are%20back%20to%20normal%20with%20no%20customer%20impact%20as%20of%203%2F30%2C%203%3A20%20AM%20UTC.%20Our%20logs%20show%20the%20incident%20started%20on%203%2F30%2C%202%3A56%20UTC%20and%20that%20during%20the%20~20%20min%20that%20it%20took%20to%20resolve%20the%20issue%20some%20of%20the%20customers%20in%20south-east%20Asia%20might%20have%20experienced%20data%20access%20issue%20in%20Azure%20portal.%3CBR%20%2F%3E%3CUL%3E%3CLI%3E%3CU%3ERoot%20Cause%3C%2FU%3E%3A%20%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20rgb(255%2C%20255%2C%20255)%3B%20color%3A%20rgb(51%2C%2051%2C%2051)%3B%20font-family%3A%20%26quot%3BSegoeUI%26quot%3B%2C%26quot%3BLato%26quot%3B%2C%26quot%3BHelvetica%20Neue%26quot%3B%2CHelvetica%2CArial%2Csans-serif%3B%20font-size%3A%2014px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3EThe%20failure%20was%20due%20to%20the%20issues%20in%20one%20of%20our%20dependency%20service%3C%2FSPAN%3E.%3C%2FLI%3E%3CLI%3E%3CU%3EIncident%20Timeline%3C%2FU%3E%3A%26nbsp%3B%2020%20minutes%20-%203%2F30%2C%202%3A56%20UTC%20through%203%2F30%2C%203%3A20%20UTC%3C%2FLI%3E%3C%2FUL%3EWe%20understand%20that%20customers%20rely%20on%20Azure%20Log%20Analytics%20as%20a%20critical%20service%20and%20apologize%20for%20any%20impact%20this%20incident%20caused.%3CBR%20%2F%3E%3CBR%20%2F%3E-Anupama%3CBR%20%2F%3E%3C%2FDIV%3E%3CHR%20style%3D%22border-top-color%3Alightgray%22%20%2F%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CU%3EInitial%20Update%3C%2FU%3E%3A%20Saturday%2C%2030%20March%202019%2002%3A56%20UTC%3CBR%20%2F%3E%3CBR%20%2F%3EWe%20are%20aware%20of%20issues%20within%20Log%20Analytics%20and%20are%20actively%20investigating.%20Some%20customers%20may%20experience%20issues%20while%20accessing%20their%20data%20on%20Azure%20portal.%20Query%20performance%20and%20API's%20will%20also%20be%20affected.%3CBR%20%2F%3E%3CUL%3E%3CLI%3E%3CU%3EWork%20Around%3C%2FU%3E%3A%20none%3C%2FLI%3E%3CLI%3E%3CU%3ENext%20Update%3C%2FU%3E%3A%20Before%2003%2F30%2006%3A00%20UTC%3C%2FLI%3E%3C%2FUL%3EWe%20are%20working%20hard%20to%20resolve%20this%20issue%20and%20apologize%20for%20any%20inconvenience.%3CBR%20%2F%3E-Anupama%3C%2FDIV%3E%3CHR%20style%3D%22border-top-color%3Alightgray%22%20%2F%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-391209%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAzure%20Log%20Analytics%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Final Update: Saturday, 30 March 2019 03:23 UTC

We've confirmed that all systems are back to normal with no customer impact as of 3/30, 3:20 AM UTC. Our logs show the incident started on 3/30, 2:56 UTC and that during the ~20 min that it took to resolve the issue some of the customers in south-east Asia might have experienced data access issue in Azure portal.
  • Root Cause: The failure was due to the issues in one of our dependency service.
  • Incident Timeline:  20 minutes - 3/30, 2:56 UTC through 3/30, 3:20 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Anupama

Initial Update: Saturday, 30 March 2019 02:56 UTC

We are aware of issues within Log Analytics and are actively investigating. Some customers may experience issues while accessing their data on Azure portal. Query performance and API's will also be affected.
  • Work Around: none
  • Next Update: Before 03/30 06:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Anupama

1 Comment
Occasional Visitor
Spoiler
Spoiler
Spoiler
3c05fc5481f4e94-a-nw-p.jpg3e4ca7651c00f09-a-nw-p.jpg5aaf0705db211cb-a-nw-p.jpg6bd2781947e0eb6-a-nw-p.jpgBhuyia Electronics6df5a1334e43470-a-nw-p.jpgBhuyia Electronics6fe98d36f382b03091.jpegBhuyia Electronics3392a1d5516351a-a-nw-p.jpgBhuyia Electronics3903bce5b955dd5-a-nw-p.jpgBhuyia Electronics852830551_165826.jpgBhuyia Electronics853234286_132177.jpgBhuyia Electronics853235984_133336.jpgBhuyia Electronics853503205_28660.jpgBhuyia Electronics853507412_28610.jpgBhuyia Electronicsb4ef75a868ae398-a-nw-p.jpgBhuyia Electronicsc98d9eadd6e1154-a-nw-p.jpgBhuyia Electronicscaa0d40bef46d7b-a-nw-p.jpgBhuyia Electronicsdevices.pngBhuyia ElectronicsDSC_0002 1.JPGBhuyia ElectronicsDSC_0004 1.JPGBhuyia ElectronicsDSC_0004.JPGBhuyia ElectronicsDSC_0005 1.JPGBhuyia ElectronicsDSC_0006 1.JPGBhuyia ElectronicsDSC_0007 1.JPGBhuyia ElectronicsDSC_0008 1.JPGBhuyia ElectronicsDSC_0009 1.JPGBhuyia ElectronicsDSC_0009.JPGBhuyia ElectronicsDSC_0010 1.JPGBhuyia ElectronicsDSC_0010.JPGBhuyia ElectronicsDSC_0011 1.JPGBhuyia ElectronicsDSC_0012 1.JPGBhuyia ElectronicsDSC_0012.JPGBhuyia ElectronicsDSC_0013.JPGBhuyia ElectronicsDSC_0014.JPGBhuyia Electronicse923c4c0211f0ef-a-nw-p.jpgBhuyia Electronicsebc94e3beabddc2-a-nw-p.jpgBhuyia Electronics