We've confirmed that all systems are back to normal with no customer impact as of 10/10, 13:53 UTC. Our logs show the incident started on 10/10, 11:10 UTC and that during the 2 hours 43 minutes that it took to resolve the issue some of the customers in Central Canada experienced latency in Alerts firing.
Incident Timeline: 2 Hours & 43 minutes - 10/10, 11:10 UTC through 10/10, 13:53 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Thursday, 10 October 2019 12:23 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers in Central Canada may experience alerting delays and alerting failure.
Next Update: Before 10/10 15:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Monish