wkoppejan's avatar
wkoppejan
Copper Contributor
Oct 02, 2024
Status:
Closed

Windows App preview connection drops

HI Team, 

I used the windows app preview to connect to a workspace url and remote desktop. 

Since upgrading to MacOs 15.0, connection very frequently drops.

Initial connecting works often - not always, but if it works it the Remote Desktop stops working within 5 -120 seconds to a 'reconnecting' state. Sometimes it recovers from state (for a few seconds), otherwise it just gets stuck. 
If connection is not working at all, therer is often popup about a potential expired password. 

As a result the Windows App Preview is no longer workable. 

 

From the logs I extracted the following error messages:

 

 

 

BASIX_DCT(ERR): OSSLClosingException thrown, msg=TLS decryption failed, osslError=1, ossl error string="error:1408F119:SSL routines:ssl3_get_record:decryption failed or bad record mac", closing error code=1001
/Users/runner/work/1/s/externals/basix-network-s/dct/ossltlsfilter.cpp(641): OnDataReceived()
E|2024-09-19 10:57:57.8790 +02:00|:0 {547ca4e5-4a80-46dc-878e-2bbee3190000} <0x302deb000> GATEWAY(ERR): OnTransportClosed unexpectedly. last exception: TLS decryption failed, osslError=1, ossl error string="error:1408F119:SSL routines:ssl3_get_record:decryption failed or bad record mac", closing error code=1001
/Users/runner/work/1/s/source/stack/libtermsrv/gateway/wvd_transport.cpp(1106): OnTransportClosed()


Is this a known issue and expected to be resolved in an upcoming version of the app? 

 

Thanks! 
 

  • Status changed:
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    This forum is focused on Azure Virtual Desktop Feedback. The Windows App feedback has transitioned to https://aka.ms/app_WindowsAppFeedback. If you are running into issues, we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

  • i008333's avatar
    i008333
    Copper Contributor

    Same Here, i lost the count of dropped connections. 

    It seems Windows app was not tested together with Sequoia 15.0.1

     

    My log shows the following before reconnect:

     

    E|2024-10-31 15:34:45.8920 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x17d093000> RDP_WAN(ERR): ICE: The list of peer candidates is empty. Aborting ICE.
    /Users/runner/work/1/s/source/stack/libtermsrv/udptransport/TsUdpTransport.cpp(1054): IceSetRemoteDescriptorAndBeginProbing()
    E|2024-10-31 15:34:45.8920 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fd47000> "-legacy-"(ERR): Channel conctrl already open
    /Users/runner/work/1/s/source/stack/libtermsrv/rdpplatform/uclient/ucore/cchannel.cpp(1163): IntVirtualChannelOpen()
    E|2024-10-31 15:34:46.2360 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x17f9ff000> BASIX_DCT(ERR): Stateful object 0x14c92e618 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:46.2630 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x17f9ff000> BASIX_DCT(ERR): Stateful object 0x129020c18 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:46.4730 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x17822b000> BASIX_DCT(ERR): Stateful object 0x14806e618 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:46.5660 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x1785f3000> BASIX_DCT(ERR): Stateful object 0x12f044e18 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:46.6880 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x17a7a3000> BASIX_DCT(ERR): Stateful object 0x12903f218 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:47.0640 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x16f59f000> BASIX_DCT(ERR): Stateful object 0x1480a1818 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:48.4280 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x16fdd3000> BASIX_DCT(ERR): Stateful object 0x14ccd1018 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:50.8080 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x178d9b000> BASIX_DCT(ERR): Stateful object 0x14806c018 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:51.1980 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x16fdd3000> BASIX_DCT(ERR): Stateful object 0x129039418 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:53.8080 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fc2f000> "-legacy-"(ERR): Connection timer fired when transport state 2
    /Users/runner/work/1/s/source/stack/libtermsrv/rdpplatform/uclient/ucore/mttransportstack.cpp(1209): OnAsyncConnectionTimerFired()
    E|2024-10-31 15:34:53.8120 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fc2f000> BASIX_DCT(ERR): Stateful object 0x12903ae98 was destructed while in state CloseCalled(33)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:53.8120 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fc2f000> BASIX_DCT(ERR): Stateful object 0x12f026e98 was destructed while in state CloseCalled(33)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:53.8120 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fc2f000> BASIX_DCT(ERR): Stateful object 0x12f027498 was destructed while in state CloseCalled(33)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:53.8130 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fc2f000> BASIX_DCT(ERR): Stateful object 0x12f050098 was destructed while in state CloseCalled(33)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:53.8130 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fc2f000> BASIX_DCT(ERR): Stateful object 0x12f027a98 was destructed while in state CloseCalled(33)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:53.8130 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fc2f000> BASIX_DCT(ERR): Stateful object 0x12f050698 was destructed while in state CloseCalled(33)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:34:53.8140 +10:00|:0 {d95f8476-ee99-4e63-b089-9d0c935c0200} <0x16fc2f000> BASIX_DCT(ERR): Stateful object 0x12f00f098 was destructed while in state CloseCalled(33)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:35:02.8480 +10:00|:0 {00000000-0000-0000-0000-000000000000} <0x16feeb000> BASIX_DCT(ERR): Stateful object 0x14806dc18 was destructed while in state Opened(19)
    /Users/runner/work/1/s/externals/basix-network-s/dct/asynctransport.cpp(89): ~BasicStateManagement()
    E|2024-10-31 15:35:18.6670 +10:00|FileLoggingWindowController.swift:194 Logging to file finished!!

  • megaborg's avatar
    megaborg
    Copper Contributor

    same here.

    Connection to remote servers drops every now and then.

    .m