For the past week or so, We have been getting vertical lines when connecting to our Azure virtuals. We have had complaints from Mac Users.. If we take a screen shot on the host pc, the vertical lines show up in it.
13 Comments
- TaniaMariscal
Microsoft
Status changed:NewtoClosed - TaniaMariscal
Microsoft
- We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal. - fwu-CCopper Contributor
We've tested changes by pushing to affected Windows instances in Windows 365 (Cloud PC) and Azure Virtual Desktop via Group Policy Object (GPO):
Results seem promising so far from feedback from users
- fwu-CCopper Contributor
Latest from Microsoft support:
"This is a known issue and there is an IcM ticket for it.""Additionally, please try the following steps on the session host..." "
This solution was suggested by a colleague who successfully resolved this issue for another customer.- Go to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment.
- Select the policy Use hardware graphics adapters for all Remote Desktop Services sessions. Set this policy to Enabled to enable GPU rendering in the remote session.
Select the policy Configure H.264/AVC hardware encoding for Remote Desktop connections. Set this policy to Enabled to enable hardware encoding for AVC/H.264 in the remote session.
- Select the policy Prioritize H.264/AVC 444 Graphics mode for Remote Desktop connections. Set this policy to Enabled to force the H.264/AVC 444 codec in the remote session."
Launch gpedit.msc in order to configure the above on the host Windows instance to test: - jays1nghCopper Contributor
Our Mac users have reported similar issue, the virtical lines. The html web client on macOS works okay.
- fwu-CCopper Contributor
This issue also has previously occurred last year:
https://techcommunity.microsoft.com/t5/azure-virtual-desktop-feedback/screen-artifacts-after-upgrade-to-version-10-8-2-2057/idi-p/3744552
But that seemed to be related to Microsoft Remote Desktop version on macOS, this issue appears no matter what version of the client software is running on the macOS client side. - fwu-CCopper Contributor
Does anyone have an existing trouble ticket open with Microsoft?
- fwu-CCopper Contributor
mmoronline looks like that's version 10.9.8 (2201):
https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac - mmoronlineCopper Contributor
Also wanted to say this is occurring for us, same version. Utilizing the Remote Desktop client beta from June 5th has significantly improved the visual quality, but there are still a few lines that appear occasionally.
- shaikhsamimCopper Contributor
I have tested this occurs on the Remote desktop app on MacOS 10.9.7.
Working fine on
Windows Machine (msi installed client)
Web (safari and non safari)