Hello,
Up until about 10 days ago, I was able to use multiple monitors with the Optimize for Retina displays option. Today, when I tried to login remotely, my second monitor did not respond and the main screen was unreadable due to an extremely high resolution setting. I tried numerous settings to get it to work correctly and found that if I turned off Optimize for Retina displays, both displays work, although much more blurry than when the Optimize for Retina displays in enabled.
I can enable Optimize for Retina displays when using only one monitor.
I am using Microsoft Remote Desktop 10.7.6 and macOS 12.2.1.
Will you please look into this problem for me?
Thanks!
6 Comments
TaniaMariscalMicrosoft
Status changed:NewtoClosed- TaniaMariscal
We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.
Hello! An additional problem I am experiencing:
When starting a remote desktop session with multiple monitors, the second monitor sometimes fails to populate the desktop, resulting in a black screen.
It sometimes takes multiple attempts to get the second monitor to engage.
Thanks!
Hi dndncnsn ,
Thank you for the feedback. Can you provide a screenshot of the monitor arrangement/layout?
An additional new problem with the current version of Remote Desktop:
Starting in full screen mode on multiple monitors, when I exit full screen and then return to full screen, the additional monitors go black.
