Remote Desktop for MacOS fails to add an Azure Virtual Desktop workspace for a different login than the one used for Office. Attempting to do so results in:
Account Switch Detected
We were unable to verify your account. Please sign in for user@TLD.com or cancel and try a different account.
Error: MSAL failed to acquire claims token
OneAuthError_UserSwitch (12): The accountId has changed unexpectedly. The user likely changed the account hint in the UI
InternalErrorCode: 1002
Tag: 9rraf
2 Comments
TaniaMariscalMicrosoft
Status changed:NewtoClosed- TaniaMariscal
We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.