bomale's avatar
bomale
Copper Contributor
May 13, 2022
Status:
Closed

stuck on "configuring remote pc" after first connection

Hello I have tested the android app RD Client on play store but after first run successfull I don't have any way to rerun because the screen stay with message "configuring remote PC...".

Other android app work well with my rd instance don't have this issue.

6 Comments

  • We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

     

    We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

     

  • George_Bradley's avatar
    George_Bradley
    Copper Contributor

    It appears to be a problem with the app. If you are trying to connect to an older PC, before it connects it has a screen that says "Identity of remote PC can't be verified." If you check the box "Never ask again for connections to this PC" and then connect, you will never be able to connect again (for my XP computer, Windows 10 computer still connected). Apparently, it prevents asking and answering the question when it should automatically answer "Connect." The only solution I found on my Android was to delete all the App data (App Info, Storage, Clear Data). You lose all your connection data (PC's, Gateways, and User Accounts) so you're starting all over.

  • bomale's avatar
    bomale
    Copper Contributor

    same as jfrandol said

    not my Windows 11 in my local network.

    but windows 10 local and remote instance

  • jfrandol's avatar
    jfrandol
    Copper Contributor

    I have the same issue,  though an alternative rdp app on the play store "aRDP" still works fine.

     

    And the Microsoft App can connect to some of my remote desktops, but not my Windows 11 in my local network.