Thank you for the feedback. Sorry for the inconvenience. Can you please provide more detail on how this error occurred? The most informative method would be providing a video to the email alias rdios@microsoft.com, footage from a phone camera or screen capture works perfectly fine, that demonstrates your experience in the app and reproduces the error (if the video file is too large to email please upload it to this Dropbox and specify this in your email). An alternative if you cannot take a video would be providing detailed steps on how the error occurs and how it can be reproduced.
Furthermore, please provide as much additional detail as possible in the email to help our engineers reproduce the error including:
- If relevant, the number of users within your organization experiencing this issue.
- If relevant, the error code produced by this issue and any related crash logs.
- If relevant, how your Remote Desktop client is configured (for example: Is Drive redirection enabled, are you using external keyboard)
This will help us provide support as quickly as possible. Thanks!