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ResidentOfHyrule
Copper Contributor
Apr 18, 2023
Status:
Closed

Remote Desktop Full Screen Orientation bug?

Hello,

 

I have been experiencing an ongoing display issue for a couple months now attempting to render in full screen to a specific monitor in my setup. This is the monitor I use to drive my RDP connection(s) on a daily basis. I am curious to see if perhaps someone else has experienced this issue recently and (if so) is it still an issue. As mentioned below, I do have one immediate thing I can attempt this evening in the form of updating MacOS Ventura. Perhaps the update will correct the issue or it is a misconfiguration that is an oversight on my end. Either way, I wanted to go ahead and document the issue. As for anyone taking the time to read this, thank you kindly for your time.

 

Issue

Going fullscreen on external display forces the desktop to render in portrait. However, it is not a traditional portrait mode. The screen is just rotated 90 degrees clockwise cutting off portions of the display that extend beyond the height of the monitor resolution. The rest of the display is black where the desktop would normally be rendered.

There are a few things to note:

  • This cropped up several months ago in both RD and RD Beta.
  • It does not happen when I am not docked.
  • This happens regardless if the monitor in portrait mode is plugged into the dock or not.
  • Fullscreen on my portrait monitor renders correctly for its orientation and resolution.
  • Testing each monitor plugged into the Mac one at a time produces the same result
  • Any attempts to grab a screenshot using MacOS or Snagit causes it to render correctly which would require something like a photo from my mobile device to display what I am seeing.

Equipment

  • M1 MacBook Pro
  • Currently Ventura 13.0
    • I will update the OS tonight to see if it resolves the issue, but do note that it was functional on 13.0 at the time the issue began
  • Switched to RD Beta v10.8.2 (2088) with the issue also occurring on the main client as well.
  • OWC Thunderbolt Dock
    • * Produced same results indecently of the dock for each monitor (1 plugged into the Mac at a time)
  • Displays
    • Left:  Dell U3219Q (1890x3360 portrait)
      • Fullscreen works no issue
    • Middle: Retina
      • Fullscreen works no issue
    • Right: Dell U3219Q
      • Fullscreen issue occurs
    • Both displays are connected via thunderbolt cables to the thunderbolt dock and one thunderbolt cable from the dock running to the MacBook.
      • This is also the power delivery 
  • Host Machine
    • Windows 11 Pro 10.0.22621
    • Intel NUC 10
      • NUC10i7FNB
    • Cor i7-10710u
    • 64gb 2333 ram
    • Intel UHD Graphics
    • 1gb Ethernet is the primary adapter
      • Both machines are connected via Ethernet
    • Wi-Fi 6 
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