Denise Child's avatar
Denise Child
Iron Contributor
May 18, 2023
Status:
Closed

Remote Desktop Client May Releases causing problems when moving App to another Monitor.

Using Remote Desktop Client for Windows. For the last few weeks, our Users that have multiple monitors are reporting a problem when moving an application to the other screen, the open applications f...
Windows client
Robski666's avatar
Robski666
Copper Contributor
Sep 28, 2023

wheelerlewis: No, it persists. It hasn't been as frequent, but it still happens occasionally. 
The old "Remote Desktop" with the blue bar on top was always OK, but since the new UI with the white bar, it keeps happening. 

 

When you log in on multi-monitor setups, you can also see the screen "settle" a bit, moving a bit in the first seconds. And at most times it goes well but sometimes it just doesn't respond. Two black screens, or just one black and the other one is OK. 


Other graphic glitches happen as well. For example scrolling through a large Excel sheet with lots of text/numbers sometimes results in horizontal bars of left out data. Scroll that 'glitch' off the screen and back into the screen and it's OK again. 

It must be something with the graphics rendering.

Still waiting for the update to the client that reads "Fixed graphics issue with multi-monitor setups" 🙂