rmharvey9497's avatar
rmharvey9497
Copper Contributor
Sep 11, 2023
Status:
Closed

Remote Desktop Android app issue with S Pen

The Remote Desktop Android app stopped working correctly with the Samsung S Pen on the Samsung Tab S6 Lite.  Is there a way to correct this?

3 Comments

  • Status changed:
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    We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

     

    We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

  • Rod_Lamont's avatar
    Rod_Lamont
    Copper Contributor

    I have problems too. Samsung Fold 4 using the Microsoft Remote Desktop app. Other apps are fine. When in the Remote Desktop app logged into my home PC, the S pen selects/block selects anything and everything, making the pen unusable. I am unable to move the mouse cursor or select a single item. If I use my fingers, I can navigate ok, but not as precise, which is the reason why I got a S pen. How do I contact the Remote Desktop developers?

  • ItsBhatti's avatar
    ItsBhatti
    Iron Contributor

    If you're experiencing issues with the S Pen while using a Remote Desktop Android app, there could be a few reasons behind it. Here are some common problems and solutions:

    1. Lack of S Pen Support: Not all Remote Desktop apps may fully support the use of the S Pen. Ensure that the app you're using is compatible with stylus input. Check the app's documentation or support resources for details.

    2. S Pen Settings: Verify that your S Pen settings on your Android device are configured correctly. Go to your device's settings, locate the S Pen settings, and ensure that it's enabled and calibrated properly.

    3. App-Specific Issues: Some Remote Desktop apps might not handle stylus input consistently. Try using a different Remote Desktop app to see if the problem persists.

    4. Device Compatibility: Ensure that your Android device and stylus are compatible with the Remote Desktop app. Some apps may have compatibility issues with specific hardware configurations.

    5. App Updates: Ensure that both your Remote Desktop app and your Android operating system are up to date. Sometimes, issues related to stylus input are resolved in app updates.

    6. S Pen Drivers: Check if your Android device's S Pen drivers are up to date. You can usually find this in your device's settings, under "Software Updates" or a similar section.

    7. Calibration: Recalibrate your S Pen if you're facing accuracy issues. This can usually be done in the S Pen settings of your device.

    8. Device Restart: Sometimes, a simple device restart can resolve issues with stylus inputhttps://rankstar.io/seo-agency-in-malta/

    If you've tried these steps and are still experiencing problems with your S Pen while using the Remote Desktop app, you may want to contact the app's support team or check user forums for specific troubleshooting related to that particular app.