Hi The app I love (RDP) Microsoft Remote Desktop hangs on mouse clicks sometimes on web pages and sometimes in apps when I use it, I have two extra monitors connected. Disabled the firewall on the mac, I'm on the same network as the computer I connect to the same (IP range). I installed the latest client
Version 10.8.1 (2048)
With Support ID: FC8AEB5C-680C-4367-A3A7-90B91C95F103
Best Regards!
Johan
Attaching log file of a session hanging until it has found its way back:
E|2023-04-03 10:13:23.8430 +02:00|FileLoggingWindowController.swift:243 Logging to file started!!
E|2023-04-03 10:13:45.2920 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:45.3950 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:45.4990 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:45.6010 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:45.7070 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:45.8080 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:45.9090 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.0150 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.1210 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.2260 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.3320 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.4320 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.5380 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.6440 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.7440 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:46.8490 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.0640 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.0650 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.1650 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.2670 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.3700 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.4750 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.5790 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.6800 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.7860 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.8900 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:47.9920 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.0930 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.1980 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.3030 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.4070 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.5090 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.6110 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.7160 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.8220 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:48.9240 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.0280 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.1280 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.2290 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.3330 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.4340 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.5470 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.6430 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.7470 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.8520 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:49.9520 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:50.0530 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:50.1550 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:50.2580 +02:00|:0 {00000000-0000-0000-0000-000000000000} <0x7000034c7000> RDP_WAN(ERR): Reachability: Internet reachable. On Wifi.
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitorHealthResponder.cpp(123): operator()()
E|2023-04-03 10:13:50.2960 +02:00|:0 {6187360c-dcce-4fff-b178-1be6ab4c0000} <0x700002f26000> RDP_WAN(ERR): Client connMonitor goto CMSTATE_DROPPED (total-missed=5)....try reconnect!
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/LegacyXPlat/basecoreapi/implementation/ConnectionMonitor.cpp(427): RunMonitoringFSM()
E|2023-04-03 10:16:55.8550 +02:00|:0 {6187360c-dcce-4fff-b178-1be6ab4c0000} <0x70000333e000> "-legacy-"(ERR): Channel::StartWrite failed
/Users/runner/work/1/s/source/stack/libtermsrv/devices/common/HarmoniousVC/clientadapter/DynVC.cpp(1865): SendChannelClose()
E|2023-04-03 10:16:55.8550 +02:00|:0 {6187360c-dcce-4fff-b178-1be6ab4c0000} <0x70000333e000> "-legacy-"(ERR): Channel::StartWrite failed
/Users/runner/work/1/s/source/stack/libtermsrv/devices/common/HarmoniousVC/clientadapter/DynVC.cpp(1865): SendChannelClose()
E|2023-04-03 10:16:55.8560 +02:00|:0 {6187360c-dcce-4fff-b178-1be6ab4c0000} <0x70000333e000> "-legacy-"(ERR): Channel::StartWrite failed
/Users/runner/work/1/s/source/stack/libtermsrv/devices/common/HarmoniousVC/clientadapter/DynVC.cpp(1865): SendChannelClose()
E|2023-04-03 10:16:58.5200 +02:00|:0 {6187360c-dcce-4fff-b178-1be6ab4c0000} <0x700002ea3000> "-legacy-"(ERR): (xRes = 3) SendDevicesPacket(false) failed
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/xPlat/DriveRedirection/RdpXUClientDeviceRDManager.cpp(478): SetState()
E|2023-04-03 10:16:58.5330 +02:00|:0 {6187360c-dcce-4fff-b178-1be6ab4c0000} <0x700002ea3000> "-legacy-"(ERR): (xRes = 3) SendDevicesPacket(true) failed
/Users/runner/work/1/s/source/stack/libtermsrv/rdp/xPlat/DriveRedirection/RdpXUClientDeviceRDManager.cpp(483): SetState()
E|2023-04-03 10:16:58.5340 +02:00|:0 {6187360c-dcce-4fff-b178-1be6ab4c0000} <0x7000033c1000> "-legacy-"(ERR): Nothing to encode HR: 00000000
/Users/runner/work/1/s/source/stack/librdcorea3/clipboard/clipboard_format_name_packer.cpp(776): EncodeFormatIdentifiers()
E|2023-04-03 10:17:20.5170 +02:00|FileLoggingWindowController.swift:194 Logging to file finished!!
2 Comments
TaniaMariscalMicrosoft
Status changed:NewtoClosed- TaniaMariscal
We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.